Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
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Journal ArticleDOI
Service innovation practices and customer loyalty in the telecommunication industry
TL;DR: In this article , a qualitative and quantitative study was conducted to assess differences in innovation practices in the telecommunication industry, customer perception of service innovations, and how service innovation practices influence the loyalty of mobile subscribers.
Dissertation
Market opportunity analysis for language education services in South-Eastern Finland
TL;DR: Huhtala and Kuivalainen as discussed by the authors presented a market opportunity analysis for language education services in South-Eastern Finland. But they focused on the South- Eastern Finland region and did not consider other regions of the country.
Dissertation
The determinants of customer internet banking resistance and the role of mediating variables in Yemeni Universities
TL;DR: In this paper, the authors examined the mediating effects of attitude, subjective norm, perceived behavior control (PBC), credibility, trust, compatibility, self-efficacy and government support on the relationship between predictors and customer resistance to internet-banking behavior.
Journal ArticleDOI
Research on the Relationship between Enterprise Participation and Customer Satisfaction Degree Based on Value Co-Creation
Nan Jiang,Songzheng Zhao,Nan Wu +2 more
TL;DR: Wang et al. as mentioned in this paper focused on the relationship that enterprise participation in each dimension affects the customer satisfaction degree and built the concept model of the enterprise participation and the satisfaction degree, which provided a new path for enterprises to gain lasting competitive advantages.
Journal ArticleDOI
Same, same but different! New service development in the context of emerging markets: a review
Anna Dubiel,Prokriti Mukherji +1 more
TL;DR: A systematic review of published empirical literature from peer-reviewed journals focusing on an 11-year period, 2010-2020, was undertaken as discussed by the authors , where bibliometric and text mining analyses were conducted using VOSviewer and Leximancer software programs.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
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