Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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New service development through the lens of organisational learning: evidence from longitudinal case studies
Eric Stevens,Sergios Dimitriadis +1 more
TL;DR: In this paper, the authors examined the interest and limits of an organisational learning (OL) model for better understanding the new service development process, and they used a longitudinal and comparative case study methodology.
Journal ArticleDOI
Antecedents of Service Innovation in SMEs: Comparing the Effects of External and Internal Factors
TL;DR: In this article, the importance of effectively developing both exploratory and exploitative innovation in firms has been highlighted, with a focus on small and medium-sized enterprises (SMEs).
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A staged service innovation model
TL;DR: The SIM demonstrates the value of using the SERVQUAL literature to understand how best to provide excellent quality that results in more fully satisfied customers and, ultimately, improved service performance.
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Service innovation and customer satisfaction: the role of customer value creation
TL;DR: In this paper, the authors explored the relationship between service innovation, customer value creation (CVC) and customer satisfaction (CS) with specific emphasis to Ghanaian telecommunication operators.
Toward a Science of Service Systems Value and Symbols
James C. Spohrer,Paul P. Maglio +1 more
TL;DR: This section connects service-oriented structures and mechanisms to reasoning with symbols about the knowledge of value (and value of knowledge) and shows that service systems are in fact physical symbol systems.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
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Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more