Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Insights into service operations management: a research agenda
Aleda V. Roth,Larry J. Menor +1 more
TL;DR: In this article, an agenda for service operations management (SOM) research is presented, motivated by the need for an SOM research agenda and a research framework that provides a broad-based picture of key architectural elements in the SOM research landscape.
Journal ArticleDOI
Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis:
Andrea Ordanini,A. Parasuraman +1 more
TL;DR: In this paper, a conceptual framework for investigating the antecedents and consequences of service innovation is proposed, and the authors test their proposed model using data from a sample of luxury hotels and find that collaborating with customers fosters innovation volume but not radicalness (and vice versa for collaborating with business partners).
Journal ArticleDOI
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting:
TL;DR: Multilevel Service Design (MSD) as discussed by the authors is a new interdisciplinary method for designing complex service systems that synthesizes contributions from new service development, interaction design, and the emerging field of service design.
Journal ArticleDOI
When the Recipe Is More Important Than the Ingredients: A Qualitative Comparative Analysis (QCA) of Service Innovation Configurations
TL;DR: In this article, the authors investigate the impact of service innovation on new service adoption in a luxury hotel service context, using qualitative comparative analysis, a set-membership technique that is new to service research and suitable for configuration analyses.
Journal ArticleDOI
Innovation types and innovation management practices in service companies
TL;DR: In this article, the authors investigate the different types of innovation that are predominant in companies in the UK services sector, the degree of innovativeness, the practices associated with the pursuit of innovation and their relationship with company performance.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
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