Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions
TL;DR: In this paper, the authors investigated the relationship between customer interaction and the fuzzy front-end stages of new service development and found that customer interaction has a positive impact on the performance of new services.
Journal ArticleDOI
Exploring product and service innovation similarities and differences
TL;DR: The authors argue that R&D strength is more important for new product than service development, while a company's willingness to cannibalize organizational routines and prior investments are more important in the case of new service than new product development.
Journal ArticleDOI
Customer Involvement in New Service Development: An Examination of Antecedents and Outcomes*
TL;DR: In this paper, the authors investigate the effect of customer involvement on operational dimensions and market dimensions of new service performance, and explore the moderating effect of the stage of the development process on the relationships among technological novelty, technological turbulence and customer involvement.
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New service development competence in retail banking: Construct development and measurement validation
Larry J. Menor,Aleda V. Roth +1 more
TL;DR: The results demonstrate that a reduced set of measurement items have reasonable psychometric properties and are useful inputs for multi-item measurement scale development and may provide a useful diagnostic and benchmarking tool for managers seeking to assess and/or improve their firm's service innovation expertise.
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Exploring value propositions and service innovation: a service-dominant logic study
TL;DR: In this article, the authors present an eight-firm study, conducted from the service-dominant logic perspective, which makes a contribution regarding knowledge of the anatomy of value propositions and service innovation.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more