Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
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An Idea Ontology for Innovation Management
Christoph Riedl,Christoph Riedl,Norman May,Jan Finzen,Stephan Stathel,Viktor Kaufman,Helmut Krcmar +6 more
TL;DR: An ontology to represent ideas is introduced that provides a common language to foster interoperability between tools and to support the idea life cycle and captures both a core idea concept that covers the heart of the idea and further concepts to support collaborative idea development.
Posted Content
Applying TRIZ to Service Conceptual Design: An Exploratory Study
TL;DR: This research proposes to use TRIZ to help spawn new and perhaps unorthodox ideas and concepts in NSD, and demonstrates the feasibility of applying TRIZ in service design.
Book ChapterDOI
Service Supply Chain: Nature, Evolution, and Operational Implications
Yong Lin,Yongjiang Shi,Li Zhou +2 more
TL;DR: A conceptual framework for service supply chain management is established, the management processes are proposed and compared with other model, and a Product-Service Matrix is established to reveal the nature of the service supply network.
Journal ArticleDOI
Customer’s role in knowledge management and in the innovation process: effects on innovation capacity and marketing results
TL;DR: In this article, the role of customer collaboration and customer knowledge management (CKM) in innovation processes and marketing results was analyzed in 210 Spanish companies and it was shown that CKM and customer collaboration are antecedents of innovation capacity and marketing performance.
Journal ArticleDOI
Creating new market for industrial services in nascent fields
Yansong Hu,Damien McLoughlin +1 more
TL;DR: In this paper, a multiple-case, inductive study that uses in-depth archival and field data to track closely how five industrial firms created new market for new types of services is presented.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more