Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Role Of Total Quality Management In Service Innovations: An Empirical Study Of Pakistans Financial Services Firms
Arif Mohammad Arshad,Qin Su +1 more
TL;DR: In this paper, the authors examined the relationship between total quality management (TQM) and service innovation and service quality in the Pakistani financial services industry and proposed a model based on theoretical considerations, connecting TQM constructs to the service innovation, service quality, and to service quality.
Journal ArticleDOI
Innovation Management Practices in Production-Intensive Service Firms
TL;DR: Aas, T. H., Breunig, K., Hydle, K. M., and Pedersen, P. E. as discussed by the authors present a survey of innovation management practices in production-intensive service firms.
Journal ArticleDOI
Product and service innovation and discontinuation in manufacturing and service firms in Europe
TL;DR: In this paper, the authors explore product/service innovation and discontinuation using the firm as a unit of analysis and compare the results between manufacturing and service firms, finding that the factors affecting product innovation and service discontinuation are similar for manufacturing and services firms, where innovation was significant for product/services discontinuation and process innovation was important for innovations.
Journal ArticleDOI
A framework for innovative service design
TL;DR: The main goal of the review is to highlight the strengths of existing frameworks and to suggest how they can be enhanced in combination with design science principles.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more