Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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The effects of retail channel integration through the use of information technologies on firm performance
TL;DR: In this paper, the impacts of the use of IT by retail firms in integrating channel activities for selling to customers are examined, and the authors argue that retail channel integration through IT should enhance the efficiency and innovation of a retail firm.
Journal ArticleDOI
Defining service innovation: A review and synthesis
TL;DR: In this article, a systematic review of 1301 articles on service innovation appearing in academic journals between 1979 and 2014 is presented, identifying the key characteristics within 84 definitions of service innovation in different perspectives.
Journal ArticleDOI
Users as Service Innovators: The Case of Banking Services
Pedro Oliveira,Eric von Hippel +1 more
TL;DR: This paper conducts the first quantitative exploration of the importance of services innovation by users, focusing on the field of commercial and retail banking services, and finds that 55% of today's computerized commercial banking services were first developed and implemented by non-bank firms for their own use.
Journal ArticleDOI
Openness, knowledge, innovation and growth in UK business services
TL;DR: In this paper, the authors explore the causal links between service firms' knowledge investments, their innovation outputs and business growth based on a bespoke survey of around 1100 UK service businesses and find that the importance of external openness in the initial, exploratory phase of the innovation process and the significance of internal openness in later stages of the process.
Designing for Service as One Way of Designing Services
TL;DR: In this article, the authors present an ethnographic study of three firms of professional service designers and details their work in three case studies, and describe designing for service as an exploratory process that aims to create new kinds of value relation between diverse actors within a socio-material configuration.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
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