Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Application and performance impact of stage–gate systems – the role services in the firm’s business focus
TL;DR: In this paper, a cross-industry, multi-informant sample of innovation programs from 272 firms with 1,985 informants was used to investigate the impact of business focus on the use of stage-and-gate-type systems.
Service innovation in an evolutionary perspective
TL;DR: A submitted manuscript is the author's version of the article upon submission and before peer-review as discussed by the authors, and the final published version features the final layout of the paper including the volume, issue and page numbers.
Journal ArticleDOI
An integrated framework for managing knowledge-intensive service innovation
TL;DR: A service innovation framework that takes into account both industry- and firm-level strategies, and provides guidance to assist firms in identifying and securing their product-market positions, defining the supply chain and network relationships, and appropriating the gains from service innovation is developed.
Proceedings Article
Understanding services in the era of the internet of things: a smart service taxonomy
TL;DR: A taxonomy of smart services is developed by applying extant literature and it is demonstrated the usefulness of the taxonomy by classifying 50 empirical objects and presenting three cases.
Journal ArticleDOI
Knowledge-based strategies and information system technologies : preliminary findings
Meir Russ,Jeannette K. Jones +1 more
TL;DR: This research uses a recently proposed framework to analyse the relationship between six KB strategic dimensions, organisational culture, and IS technologies and indicated that two KB strategies had a positive association with a number of IS technologies, but not all types ofIS technologies.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more