Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Book ChapterDOI
Incremental and Radical Service Innovation in Living Labs
Seppo Leminen,Mika Westerlund +1 more
TL;DR: In this paper, the authors focus on strategies that firms can take in co-creating service innovations through living labs and find nine open service innovation strategies based on an analysis of 26 living labs in four countries.
Dissertation
The development of a growth platform model for small to medium sized knowledge based firms
TL;DR: The research adds to the firm growth literature through the creation of a holistic, process based model of firm growth that combines complimentary theories to create a new unified theory of firm development.
Journal ArticleDOI
A data-driven approach to managing electric vehicle charging infrastructure in parking lots
TL;DR: In this article , the authors propose a framework based on discrete-event simulations and queueing theory to estimate the ideal number of EV chargers and the charging price for transforming traditional parking lots into EV-enabled parking lots.
Journal ArticleDOI
Coordination of Autonomous Healthcare Entities: Emergency Response to Multiple Casualty Incidents
TL;DR: It is found that improved coordination efforts should focus on decision support using information about inpatient resources, especially in urban areas with high inter-hospital variability in resource availability, and that coordination has the largest benefit in small incidents.
Journal ArticleDOI
Triad collaboration of hotel employers, employees and customers for service innovation in a changing world
TL;DR: In this article, the authors build a triad collaborative service innovation model, examining the effects of an employer's customer orientation, employee adaptability and customer participation on service innovation in a changing world.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more