Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal ArticleDOI
Exploring service innovation and value creation: The critical role of network relationships
TL;DR: In this paper, the authors examined the role of service innovation, including service process, information technology infrastructure and customer acuity, on customer satisfaction from the network relationships perspective, and provided evidence that network relationships play a mediating role between service innovation and customer satisfaction.
Challenges in the global supply chain : exploitation versus exploration strategy
TL;DR: In this paper, a literature review of constructs and sub-constructions of the global supply chain is presented, with a focus on the benefits of globalization and the challenges of global supply chains.
Dissertation
Customer involvement in new service development : how does customer involvement enhance new service success?
TL;DR: Tepfers et al. as discussed by the authors investigated how customer involvement enhances new service development and investigated what role the service characteristics play for this development and concluded that different service characteristics contribute different to the innovation process and to the form of innovation.
Journal ArticleDOI
Exploring the Critical Success Factors (CSF) andLimitations of Enterprise Resource Planning (ERP) Systems: The Case of Egyptian Hotels
TL;DR: In this article, a self- administered questionnaire was distributed to the directors of information technology in 140 five-star hotels located in Egypt and the survey instrument incorporated three sections; the first depicted demographics of the respondents, the second investigated the most critical success factors; and the third included open questions to explore the ERP limitations.
Dissertation
Service Development and New Service Performance : A conceptual essay and a project-level study into the relationship between HRM practices and the performance of new services
TL;DR: A conceptual essay and a project-level study into the relationship between HRM practices and the performance of new services are presented in this paper, with the focus on the role of HRM in new services.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more