Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Journal ArticleDOI
How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations
TL;DR: In this paper , a model is developed to explain how AI-based systems combine with humans to do work, both automating and augmenting the work of the professional, leading to process improvement and extension of the service offering.
Journal ArticleDOI
Developing New Services in Library Networks
TL;DR: Propositions d'etapes de developpement d'un projet, depuis the collecte des idees jusqu'a la conception des tests d'evaluation du nouveau service objet du projet.
Journal ArticleDOI
A capabilities-based service development process for industrial manufacturers
Roland Helm,Yvonne Graf +1 more
TL;DR: In this paper, a new approach based on the participating actors' resources and capabilities is proposed for the process of new service development (NSD) in industrial manufacturers. But this approach is limited to the case where the supplier has to develop, next to the service elements the client receives afterwards, resources that are required for the later delivery and hence closely linked.
Dissertation
Cultural Tourism Experiences A Development Framework
TL;DR: In this paper, the authors present an experience framework that defines, identifies and articulates the elements of cultural tourism experiences and offers a pragmatic "how to" framework that provides understanding and guidance of the stages and activities of the experience development process.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more