Journal ArticleDOI
New service development: areas for exploitation and exploration
Reads0
Chats0
TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
More filters
Proceedings ArticleDOI
User involvement in the innovation process: Development of a framework for e-services
Herbert Gillig,Klaus Sailer +1 more
TL;DR: In this paper, a qualitative investigation is performed to explore the situation concerning user involvement in several different companies offering e-services, based on their findings and previous research, a framework for analyzing existing involvement activities and for the generation of new forms of user involvement.
Dissertation
The effects of cross-functional integration mechanisms and customer characteristics on the outcomes of new product development projects
TL;DR: In this paper, the authors proposed a conceptual model and developed hypotheses of the relationships between cross-functional integration mechanisms, customer characteristics, and new product success for new product development (NPD).
Proceedings ArticleDOI
The application of tools and techniques in a unified service design theory
Qi Zhou,Kay-Chuan Tan +1 more
TL;DR: In this paper, a review of the work from several well-known service-research academicians is presented, which unifies the state-of-the-art thinking on service design by proposing three tracks of activities.
Book ChapterDOI
Service Science: A Service System Design Science Research Method?
Eric Dubois,Anne Rousseau +1 more
TL;DR: The potential link existing between service science and design science is explored, considering the service as the focus of the design, and preliminary findings are formalized in a macro-process used for governing this type of innovation.
Journal ArticleDOI
Why do some sustainable urban logistics innovations fail? The case of collection and delivery points
TL;DR: In this article , the authors explore the mechanisms that support collection-and-delivery points (CDPs) as sustainable urban logistics innovations while providing viable market offerings and analyze a failure case using multiple data sources, such as a consumer survey, interviews and secondary data.
References
More filters
Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more