Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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Partner Selection, Interorganizational Coordination, and New Service Development Success in the Financial Service Industry
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Innovación de servicios y gestión del diseño organizacional (Service Innovation and Management of Organizational Design)
TL;DR: In this article, a modelo conceptual de gestion (expost) based on organizational design variables (ODV): cultura (C), strategy (S), uncertain environment (U), incertidumbre del entorno (I) and tamano (T) organizacional,promuevan la generacion y la medicion de la innovacion de servicios intensivos enconocimiento (ISIC), of las empresas de telecomunicaciones de la ZonaMetropolitana de Guadalajara, Jal
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The role of prevailing individual absorptive capacity versus absorptive capacity development for different innovation outcomes
TL;DR: In this paper, the authors examined whether organizations should outsource knowledge acquisition of employees by hiring employees with prevailing relevant knowledge, i.e.,, by hiring individuals with relevant knowledge.
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Always the little brother? digital-product innovation in the media sector
Hanna-Kaisa Ellonen,Piia Karhu +1 more
TL;DR: In this paper, the authors identify three underlying phenomena in the Finnish media sector that explain its specific features: First, it is a small market with a long history, second, digital innovations are in the underdog position and thirdly, the brand positions are strong.
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Cognitive impact validation of requirement uncertainty in software project development
TL;DR: The need of uncertainty analysis in the development process of software projects is revealed in order to recognize the role of uncertainty in software development process.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
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New service development: a review of the literature and annotated bibliography
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