Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
Citations
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ServiceLernLab - Ein Lern- und Transferkonzept für (angehende) Servicetechniker im Maschinen- und Anlagenbau
TL;DR: The ServiceLernLab as mentioned in this paper is a systematischen systematische systematisation for the transfer of Kompetenzentwicklung in the service-bereich.
Book ChapterDOI
Knowledge Management’s Strategic Dilemmas Typology
Meir Russ,Jeannette K. Jones +1 more
Journal Article
Ambidexterity in Service Innovation Research: A Systematic Literature Review
TL;DR: A new framework for ambidextrous service innovation is provided, inspired by the dynamism and generative mechanisms of the ontologically related concept of organizational routines, which adopts the perspective of a mutually constitutive relationship between exploring new and exploiting current resources, activities, and knowledge.
Proceedings Article
Investigating the Influence of IT and Other Resources on Service Innovation in Banking
Yang Yang,Atreyi Kankanhalli +1 more
TL;DR: The pilot test results show that while employee skills and customer co-creation influenced service innovation, IT investment did not and the unsupported relationship in future is to be examined.
Posted Content
Balancing customization and standardization in knowledge intensive business services: The use of modular service architectures
TL;DR: In this paper, the authors focus on a particular type of KIBS firms, third-party logistic service providers (TPLs), and analyze how two TPLs face the customization-standardization trade-off by using service architectures.
References
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Journal ArticleDOI
Exploration and Exploitation in Organizational Learning
TL;DR: In this paper, the authors consider the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning and examine some complications in allocating resources between the two, particularly those introduced by the distribution of costs and benefits across time and space.
Journal ArticleDOI
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
Rebecca Henderson,Kim B. Clark +1 more
Journal ArticleDOI
Product development: past research, present findings, and future directions
TL;DR: In this paper, the authors organize the product development literature into three streams of research: product development as rational plan, communication web, and disciplined problem solving, and synthesize research findings into a model of factors affecting the success of product development.
Journal Article
Strategy and the Internet.
TL;DR: Porter as discussed by the authors argues that the Internet is not disruptive to most existing industries and established companies and, contrary to recent thought, the Internet itself will be neutralized as a source of advantage.
Book
Central problems in the management of innovation
TL;DR: Innovation is defined as "the development and implementation of new ideas by people who over time engage in transactions with others within an institutional order" as mentioned in this paper, where the authors focus on four basic factors new ideas, people, transactions, and institutional context.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more