Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
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Product services for a resource-efficient and circular economy - A review
TL;DR: Product service systems (PSS) have been heralded as one of the most effective instruments for moving society towards a resource-efficient, circular economy and creating a much needed "resource revolution" as mentioned in this paper.
Posted Content
Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovative-ness, models of new product growth, and recent ideas on network externalities.
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Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovativeness, models of new product growth, and recent ideas on network externalities; organizations and innovation, which are increasingly important as product development becomes more complex and tools more effective but demanding.
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Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco
TL;DR: In this paper, the authors present a framework for conducting case studies examining how smart cities were being implemented in San Francisco and Seoul Metropolitan City by integrating various practical perspectives with a consideration of smart city characteristics taken from the literature.
References
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Journal ArticleDOI
A framework for strategic service management
Deborah L. Kellogg,Winter Nie +1 more
TL;DR: The service process/service package matrix is introduced to meet the need to foster strategic thinking in services and to gain strategic insights by aligning the type of service package offered with thetype of process used to create the service and to have a better understanding of their service operations strategy.
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New Industrial Service Development: Scenarios for Success and Failure
TL;DR: In this paper, the authors synthesize the attributes that define new service development within the firm and report on five new services development scenarios that characterize a large sample of industrial service ventures.
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Delays in new product introductions and the market value of the firm: the consequences of being late to the market
TL;DR: In this paper, the impact of not meeting promised new product introduction dates on the market value of a firm was empirically estimated. But the impact on the average change in market value was not quantified.
Journal ArticleDOI
Customer‐supplier duality and bidirectional supply chains in service organizations
TL;DR: The concept of customer-supplier duality is introduced in this article, which states that one of the primary suppliers of process inputs is the customer themselves, who provide their bodies, minds, belongings, or information as inputs to the service processes.
Journal ArticleDOI
Constructing an empirically derived measure for customer contact
TL;DR: The central finding was that the degree or level of contact can be measured at the episode level by averaging the normalized values of communication time, the information richness, and the level of intimacy.
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New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more