Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
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Product services for a resource-efficient and circular economy - A review
TL;DR: Product service systems (PSS) have been heralded as one of the most effective instruments for moving society towards a resource-efficient, circular economy and creating a much needed "resource revolution" as mentioned in this paper.
Posted Content
Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovative-ness, models of new product growth, and recent ideas on network externalities.
Journal ArticleDOI
Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovativeness, models of new product growth, and recent ideas on network externalities; organizations and innovation, which are increasingly important as product development becomes more complex and tools more effective but demanding.
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Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco
TL;DR: In this paper, the authors present a framework for conducting case studies examining how smart cities were being implemented in San Francisco and Seoul Metropolitan City by integrating various practical perspectives with a consideration of smart city characteristics taken from the literature.
References
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Journal ArticleDOI
Services Innovation: Successful versus Unsuccessful Firms
Claude R. Martin,David A. Horne +1 more
TL;DR: In this article, the authors examined the similarity between product and service innovation processes and concluded that significant differences exist, with the service arena demonstrating more of a lack of new service strategic planning, reliance on competitive imitation for new concepts, and less presence of innovation champion.
Journal ArticleDOI
Designing and implementing new services: The challenges of integrating service systems
Stephen S. Tax,Ian Stuart +1 more
TL;DR: This article provides an alternate conceptualization of what constitutes a new service and develops frameworks for assessing service design and presents and discusses a planning cycle for the integration of new services into an operating service system.
Journal ArticleDOI
Product development cycle time and commercial success
Marc H. Meyer,James M. Utterback +1 more
TL;DR: In this article, the authors show that rapid development times are not correlated with expected commercial success, and that forcing rapid development when technological and market uncertainties are high may produce failure, while the effort to drive down cycle time may drive the firm out of business.
Journal ArticleDOI
A Taxonomy for Service Processes and its Implications for System Design
TL;DR: In this paper, a taxonomy of the characteristics of the system/customer interface (direct, indirect, or no customer contact) and the attributes of the service process (rigid or fluid service processes) is presented.
Journal ArticleDOI
Service operations management: return to roots
TL;DR: In this article, the role and impact of operations management on the management of services has been discussed, and the authors suggest that the current key focus for service academics should be with the application of frameworks and techniques and also suggest that as the service movement has grown, with increasing overlap between the subjects of operations, marketing and HRM, there is a need to return to roots.
Related Papers (5)
New service development: a review of the literature and annotated bibliography
Axel Johne,Chris Storey +1 more