Journal ArticleDOI
New service development: areas for exploitation and exploration
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TLDR
The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.About:
This article is published in Journal of Operations Management.The article was published on 2002-04-01. It has received 688 citations till now. The article focuses on the topics: Service system & New product development.read more
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Product services for a resource-efficient and circular economy - A review
TL;DR: Product service systems (PSS) have been heralded as one of the most effective instruments for moving society towards a resource-efficient, circular economy and creating a much needed "resource revolution" as mentioned in this paper.
Posted Content
Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovative-ness, models of new product growth, and recent ideas on network externalities.
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Research on Innovation: A Review and Agenda for Marketing Science
TL;DR: In this paper, the authors identify 16 topics relevant to marketing science, which they classify under five research fields: consumer response to innovation, including attempts to measure consumer innovativeness, models of new product growth, and recent ideas on network externalities; organizations and innovation, which are increasingly important as product development becomes more complex and tools more effective but demanding.
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Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco
TL;DR: In this paper, the authors present a framework for conducting case studies examining how smart cities were being implemented in San Francisco and Seoul Metropolitan City by integrating various practical perspectives with a consideration of smart city characteristics taken from the literature.
References
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Journal ArticleDOI
Service quality: a tutorial
TL;DR: Various approaches and techniques are presented to improve performance quality—quality functions deployment, moving the line of visibility, blueprinting and failsafing—and conformance quality—guaranteeing, mystery shopping, recovering and measuring.
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PERSPECTIVE: Creating a platform‐based approach for developing new services
TL;DR: In this article, the authors explore the design and renewal of services through the lens of methods and processes for developing product platforms for physical products and illustrate these principles with examples drawn from computer and electronic products.
Journal ArticleDOI
Industry Clockspeed: Measurement and Operational Implications
TL;DR: This work develops and validate an integrated metric for clockspeed that takes into account both demand- and supply-side factors and shows that after controlling for product complexity and other factors, higher industry clockspeed is associated with faster execution in product development and manufacturing.
Journal ArticleDOI
An Analysis of Product Lifetimes in a Technologically Dynamic Industry
TL;DR: In this article, the authors measured product lifetimes as the time between product introduction and withdrawal, and found that the products of firms that have entered this industry in the more recent years tend to be based on previously existing technology, and, not surprisingly, these products have lifetimes that are shorter than those of established firms.
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