On user studies and information needs
TL;DR: The aim of this paper is to attempt to reduce confusion by devoting attention to the definition of some concepts and by proposing the basis for a theory of the motivations for information‐seeking behaviour.
Abstract: Apart from information retrieval there is virtually no other area of information science that has occasioned as much research effort and writing as ‘user studies’. Within user studies the investigation of ‘information needs’ has been the subject of much debate and no little confusion. The aim of this paper is to attempt to reduce this confusion by devoting attention to the definition of some concepts and by proposing the basis for a theory of the motivations for information‐seeking behaviour.
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TL;DR: A model of the information search process is presented derived from a series of five studies investigating common experiences of users in information seeking situations, suggesting a gap between the users’ natural process of information use and the information system and intermediaries’ traditional patterns of information provision.
Abstract: The article discusses the users’ perspective of information seeking. A model of the information search process is presented derived from a series of five studies investigating common experiences of users in information seeking situations. The cognitive and affective aspects of the process of information seeking suggest a gap between the users’ natural process of information use and the information system and intermediaries’ traditional patterns of information provision.
2,062 citations
TL;DR: An alternative, problem‐solving model is presented, which, it is suggested, provides a basis for relating the models of information seeking and other aspects of information behaviour in appropriate research strategies.
Abstract: This paper presents an outline of models of information seeking and other aspects of information behaviour, showing the relationship between communication and information behaviour in general with information seeking and information searching in information retrieval systems. It is suggested that these models address issues at various levels of information behaviour and that they can be related by envisaging a ‘nesting’ of models. It is also suggested that, within both information seeking research and information searching research, alternative models address similar issues in related ways and that the models are complementary rather than conflicting. Finally, an alternative, problem‐solving model is presented, which, it is suggested, provides a basis for relating the models in appropriate research strategies.
1,876 citations
Book•
30 Jun 2005
TL;DR: This second edition of this textbook and professional reference offers a comprehensive overview of the field of KM, providing both a substantive theoretical grounding and a pragmatic approach to applying key concepts.
Abstract: The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. It is a highly multidisciplinary field that encompasses both information technology and intellectual capital. This textbook and professional reference offers a comprehensive overview of the field of KM, providing both a substantive theoretical grounding and a pragmatic approach to applying key concepts. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, the text describes KM theory and practice at the individual, community, and organizational levels. It offers illuminating case studies and vignettes from companies including IBM, Xerox, British Telecommunications, JP Morgan Chase, and Nokia. This second edition has been updated and revised throughout. New material has been added on the information and library science perspectives, taxonomies and knowledge classification, the media richness of the knowledge-sharing channel, e-learning, social networking in KM contexts, strategy tools, results-based outcome assessments, knowledge continuity and organizational learning models, KM job descriptions, copyleft and Creative Commons, and other topics. New case studies and vignettes have been added; and the references and glossary have been updated and expanded.
1,468 citations
TL;DR: Findings are pointed to that enable the system designer to put the design process in the wider context of the user in the organization.
Abstract: Introduction Until recently the computer science and information systems communities have equated 'information requirements' of users with the way users behave in relation to the systems available. In other words, investigations into information requirements were concerned almost entirely with how a user navigated a given system and what he or she could do with the data (rather than information) made available by information systems. This is now beginning to change as ethnographic methods are introduced into the requirements definition stage of systems design, and Beyer and Holtzblatt (1998) have shown the benefits. However, even when such methods are employed, the designers appear to be asking, "How is this person using the system?" rather than seeking to determine what the individual's (or the organization's) information needs may be and how information seeking behavior relates to other, task-oriented behavior. In fact, a concern with what information is needed has been the province not of information systems as a discipline, but of information science and, before that, librarianship. To these fields we can add consumer behavior research, marketing, psychology, health communication research, and a number of other disciplines that take the user as the focus of interest, rather than the system. The aim of this paper is to review some of this research and to point to findings that enable the system designer to put the design process in the wider context of the user in the organization. Some Definitions Some definitions are needed before we go further. In this paper, four terms are used: information behavior, information seeking behavior, information searching behavior and information use behavior. They are defined as follows: Information Behavior is the totality of human behavior in relation to sources and channels of information, including both active and passive information seeking, and information use. Thus, it includes face-to-face communication with others, as well as the passive reception of information as in, for example, watching TV advertisements, without any intention to act on the information given. Information Seeking Behavior is the purposive seeking for information as a consequence of a need to satisfy some goal. In the course of seeking, the individual may interact with manual information systems (such as a newspaper or a library), or with computer-based systems (such as the World Wide Web). Information Searching Behavior is the 'micro-level' of behavior employed by the searcher in interacting with information systems of all kinds. It consists of all the interactions with the system, whether at the level of human computer interaction (for example, use of the mouse and clicks on links) or at the intellectual level (for example, adopting a Boolean search strategy or determining the criteria for deciding which of two books selected from adjacent places on a library shelf is most useful), which will also involve mental acts, such as judging the relevance of data or information retrieved. Information Use Behavior consists of the physical and mental acts involved in incorporating the information found into the person's existing knowledge base. It may involve, therefore, physical acts such as marking sections in a text to note their importance or significance, as well as mental acts that involve, for example, comparison of new information with existing knowledge. In all of the above definitions data is subsumed under information, that is, data may or may not be information depending upon the state of understanding of the information user. A datum such as "hbar=h/2pi = 6.58*10 [conjunction] -25 GeV s = 1.05*10 [conjunction]-34 J s" does not inform me because I have no framework of understanding in which to incorporate the datum. …
1,392 citations
References
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Book•
01 Jan 1967
TL;DR: This work focuses on Ethnomethodology, which investigates the role of sex status in the lives of the Intersexed Person and some of the rules of Correct Decisions that Jurors Respect.
Abstract: 1. What is Ethnomethodology?. 2. Studies of the Routine Grounds of Everyday Activities. 3. Common Sense Knowledge of Social Structures: The Documentary Method of Interpretation in Lay and Professional Fact Finding. 4. Some Rules of Correct Decisions that Jurors Respect. 5. Passing and the Managed Achievement of Sex Status in the Intersexed Person. 6. "Good Organizational Reasons for a Bada Clinic Records". 7. Methodological Adequacy in the Quantitative Study of Selection Criteria and Selection Practices in Psychiatric Outpatient Clinics. 8. The Rational Properties of Scientific and Common Sense Activities. Appendix.
11,533 citations
"On user studies and information nee..." refers background in this paper
...Evidence for this interest has appeared in many sources from the emergence of “ethno-methodology” in the late 1960s (Garfinkel (1967) to Douglas (1976); and, more recently, in a symposium on the subject organized by the Social Science Research Council (Baxter, 1979a) and another symposium (Baxter,…...
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TL;DR: The notion of complementarity and reciprocity in functional theory is explored in this article, enabling a reanalysis of the concepts of "survival" and "exploitation" and the need to distinguish between complementarity, reciprocity, and the generalized moral norm of reciprocity.
Abstract: The manner in which the concept of reciprocity is implicated in functional theory is explored, enabling a reanalysis of the concepts of "survival" and "exploitation." The need to distinguish between the concepts of complementarity and reciprocity is stressed. Distinctions are also drawn between (1) reciprocity as a pattern of mutually contingent exchange of gratifications, (2) the existential or folk belief in reciprocity, and (3) the generalized moral norm of reciprocity. Reciprocity as a moral norm is analyzed; it is hypothesized that it is one of the universal "principal components" of moral codes. As Westermarck states, "To requite a benefit, or to be grateful to him who bestows it, is probably everywhere, at least under certain circumstances, regarded as a duty. This is a subject which in the present connection calls for special consideration." Ways in which the norm of reciprocity is implicated in the maintenance of stable social systems are examined.
10,277 citations
Book•
01 Jan 1948
TL;DR: The Mathematical Theory of Communication (MTOC) as discussed by the authors was originally published as a paper on communication theory more than fifty years ago and has since gone through four hardcover and sixteen paperback printings.
Abstract: Scientific knowledge grows at a phenomenal pace--but few books have had as lasting an impact or played as important a role in our modern world as The Mathematical Theory of Communication, published originally as a paper on communication theory more than fifty years ago. Republished in book form shortly thereafter, it has since gone through four hardcover and sixteen paperback printings. It is a revolutionary work, astounding in its foresight and contemporaneity. The University of Illinois Press is pleased and honored to issue this commemorative reprinting of a classic.
10,215 citations