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Organizational culture and leadership

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TLDR
The issue of difference with the leader of the director, including material that is much discussed in current and most experts believe that leadership is something different from the management, is discussed in this paper.
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This article is published in Procedia - Social and Behavioral Sciences.The article was published on 2012-01-01 and is currently open access. It has received 4906 citations till now. The article focuses on the topics: Shared leadership & Leadership style.

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References
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Perception of Quality in Higher Education

Clare Chua
TL;DR: In this paper, the authors proposed to look at the quality issue in higher education from the marketing perspective, that is, to first understand the customers' needs via their perception of quality.
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Analysing Service Quality: The Case of Post-Graduate Chinese Students

TL;DR: In this paper, a modified SERVQUAL instrument was used to investigate expectations and perceptions of service quality among a sample of post-graduate Chinese students at a leading business and management school in the UK.
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Teamwork productivity & effectiveness in an organization base on rewards, leadership, training, goals, wage, size, motivation, measurement and information technology

TL;DR: A survey of research on teamwork productivity and effectiveness base on rewards, leadership, training, goals, wage, size, motivation, measurement and information technology is provided.
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The nature of the service quality and satisfaction relationship: Empirical evidence for the existence of satisfiers and dissatisfiers

TL;DR: In this article, the authors challenge the assumption that the relationship between service quality attributes and customer satisfaction follows a classic linear path, and suggest the existence of a threshold level after which the strength of the relationships between the two constructs, for some service attributes, adjusts.
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The role of risk management in IT systems of organizations

TL;DR: The chief executives in risk management in organizations will be introduced and appropriate methods of selection for advantageous security controls will be described, and the keys to a successful risk management program in the IT system will be noted.