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Out of the Crisis

01 Jan 2000-Research Papers in Economics (The MIT Press)-Vol. 1
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Abstract: According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.
Citations
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BookDOI
01 Jan 2000
TL;DR: Boken presenterer en helhetlig strategi for hvordan myndigheter, helsepersonell, industri og forbrukere kan redusere medisinske feil.
Abstract: Boken presenterer en helhetlig strategi for hvordan myndigheter, helsepersonell, industri og forbrukere kan redusere medisinske feil.

16,469 citations

Book
01 Jan 1982
TL;DR: Software Engineering A Practitioner's Approach recognizes the dramatic growth in the field of software engineering and emphasizes new and important methods and tools used in the industry.
Abstract: From the Publisher: Well-suited for both the student and the working professional,Software Engineering A Practitioner's Approach recognizes the dramatic growth in the field of software engineering and emphasizes new and important methods and tools used in the industry.

8,224 citations


Cites background or methods from "Out of the Crisis"

  • ...Books by Deming [Dem86], Juran (Juran on Quality by Design, Free Press, 1992), and Crosby ([Cro79] and Quality Is Still Free, McGraw-Hill, 1995) do not focus on software, but are must reading for senior managers with software development responsibility....

    [...]

  • ...These relied on measurement and continuous process improvement [Dem86] as key elements of quality management....

    [...]

Journal ArticleDOI
TL;DR: Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. But they also understand that this relation is asymmetric as mentioned in this paper. Although loyal consumers are most...
Abstract: Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. They also understand that this relation is asymmetric. Although loyal consumers are most ...

8,021 citations

Journal ArticleDOI
TL;DR: Evidence from varied research paradigms substantiates that consequences of perceived incongruity between the female gender role and leadership roles are more difficult for women to become leaders and to achieve success in leadership roles.
Abstract: A role congruity theory of prejudice toward female leaders proposes that perceived incongruity between the female gender role and leadership roles leads to 2 forms of prejudice: (a) perceiving women less favorably than men as potential occupants of leadership roles and (b) evaluating behavior that fulfills the prescriptions of a leader role less favorably when it is enacted by a woman. One consequence is that attitudes are less positive toward female than male leaders and potential leaders. Other consequences are that it is more difficult for women to become leaders and to achieve success in leadership roles. Evidence from varied research paradigms substantiates that these consequences occur, especially in situations that heighten perceptions of incongruity between the female gender role and leadership roles.

4,947 citations


Cites background from "Out of the Crisis"

  • ..., Deming, 1986; Juran, 1988) emphasize the importance of building cooperation rather than competition, developing teamwork skills, building long-term relationships with suppliers, empowering all employees to make decisions that can improve the quality of their work, and removing sources of fear and intimidation from the workplace (see the review by Hackman & Wageman, 1995). Confirming that current expert opinion on desirable modes of management features behaviors considered to be feminine is Fondas’s (1997) textual analysis of mass-market books exemplifying contemporary advice on management. In addition, several researchers have explicitly advocated a shift to a more feminine style of leadership. For example, Loden (1985) advanced a feminine leadership model characterized by cooperation and collaboration between managers and subordinates. Helgesen (1990) argued for a feminine principle in leadership characterized by an emphasis on cooperation rather than competition and equality rather than a superior–subordinate hierarchy. Similarly, Rosener (1995) extolled female managers’ interactive form of leadership, whose characteristics include encouraging participation, sharing information and power, and enhancing others’ self-worth....

    [...]

  • ...Similarly, continuous quality improvement theorists and practitioners (e.g., Deming, 1986; Juran, 1988) emphasize the importance of building cooperation rather than competition, developing teamwork skills, building long-term relationships with suppliers, empowering all employees to make decisions…...

    [...]

  • ..., Deming, 1986; Juran, 1988) emphasize the importance of building cooperation rather than competition, developing teamwork skills, building long-term relationships with suppliers, empowering all employees to make decisions that can improve the quality of their work, and removing sources of fear and intimidation from the workplace (see the review by Hackman & Wageman, 1995). Confirming that current expert opinion on desirable modes of management features behaviors considered to be feminine is Fondas’s (1997) textual analysis of mass-market books exemplifying contemporary advice on management. In addition, several researchers have explicitly advocated a shift to a more feminine style of leadership. For example, Loden (1985) advanced a feminine leadership model characterized by cooperation and collaboration between managers and subordinates....

    [...]

  • ..., Deming, 1986; Juran, 1988) emphasize the importance of building cooperation rather than competition, developing teamwork skills, building long-term relationships with suppliers, empowering all employees to make decisions that can improve the quality of their work, and removing sources of fear and intimidation from the workplace (see the review by Hackman & Wageman, 1995). Confirming that current expert opinion on desirable modes of management features behaviors considered to be feminine is Fondas’s (1997) textual analysis of mass-market books exemplifying contemporary advice on management....

    [...]

  • ..., Deming, 1986; Juran, 1988) emphasize the importance of building cooperation rather than competition, developing teamwork skills, building long-term relationships with suppliers, empowering all employees to make decisions that can improve the quality of their work, and removing sources of fear and intimidation from the workplace (see the review by Hackman & Wageman, 1995). Confirming that current expert opinion on desirable modes of management features behaviors considered to be feminine is Fondas’s (1997) textual analysis of mass-market books exemplifying contemporary advice on management. In addition, several researchers have explicitly advocated a shift to a more feminine style of leadership. For example, Loden (1985) advanced a feminine leadership model characterized by cooperation and collaboration between managers and subordinates. Helgesen (1990) argued for a feminine principle in leadership characterized by an emphasis on cooperation rather than competition and equality rather than a superior–subordinate hierarchy....

    [...]

Journal ArticleDOI
TL;DR: Using this framework, IS managers were able to better understand and meet their data consumers' data quality needs and this research provides a basis for future studies that measure data quality along the dimensions of this framework.
Abstract: Poor data quality (DQ) can have substantial social and economic impacts. Although firms are improving data quality with practical approaches and tools, their improvement efforts tend to focus narrowly on accuracy. We believe that data consumers have a much broader data quality conceptualization than IS professionals realize. The purpose of this paper is to develop a framework that captures the aspects of data quality that are important to data consumers.A two-stage survey and a two-phase sorting study were conducted to develop a hierarchical framework for organizing data quality dimensions. This framework captures dimensions of data quality that are important to data consumers. Intrinsic DQ denotes that data have quality in their own right. Contextual DQ highlights the requirement that data quality must be considered within the context of the task at hand. Representational DQ and accessibility DQ emphasize the importance of the role of systems. These findings are consistent with our understanding that high-quality data should be intrinsically good, contextually appropriate for the task, clearly represented, and accessible to the data consumer.Our framework has been used effectively in industry and government. Using this framework, IS managers were able to better understand and meet their data consumers' data quality needs. The salient feature of this research study is that quality attributes of data are collected from data consumers instead of being defined theoretically or based on researchers' experience. Although exploratory, this research provides a basis for future studies that measure data quality along the dimensions of this framework.

4,069 citations

References
More filters
BookDOI
01 Jan 2000
TL;DR: Boken presenterer en helhetlig strategi for hvordan myndigheter, helsepersonell, industri og forbrukere kan redusere medisinske feil.
Abstract: Boken presenterer en helhetlig strategi for hvordan myndigheter, helsepersonell, industri og forbrukere kan redusere medisinske feil.

16,469 citations

Book
01 Jan 1982
TL;DR: Software Engineering A Practitioner's Approach recognizes the dramatic growth in the field of software engineering and emphasizes new and important methods and tools used in the industry.
Abstract: From the Publisher: Well-suited for both the student and the working professional,Software Engineering A Practitioner's Approach recognizes the dramatic growth in the field of software engineering and emphasizes new and important methods and tools used in the industry.

8,224 citations

Journal ArticleDOI
TL;DR: Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. But they also understand that this relation is asymmetric as mentioned in this paper. Although loyal consumers are most...
Abstract: Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. They also understand that this relation is asymmetric. Although loyal consumers are most ...

8,021 citations

Journal ArticleDOI
TL;DR: Evidence from varied research paradigms substantiates that consequences of perceived incongruity between the female gender role and leadership roles are more difficult for women to become leaders and to achieve success in leadership roles.
Abstract: A role congruity theory of prejudice toward female leaders proposes that perceived incongruity between the female gender role and leadership roles leads to 2 forms of prejudice: (a) perceiving women less favorably than men as potential occupants of leadership roles and (b) evaluating behavior that fulfills the prescriptions of a leader role less favorably when it is enacted by a woman. One consequence is that attitudes are less positive toward female than male leaders and potential leaders. Other consequences are that it is more difficult for women to become leaders and to achieve success in leadership roles. Evidence from varied research paradigms substantiates that these consequences occur, especially in situations that heighten perceptions of incongruity between the female gender role and leadership roles.

4,947 citations

Journal ArticleDOI
TL;DR: Using this framework, IS managers were able to better understand and meet their data consumers' data quality needs and this research provides a basis for future studies that measure data quality along the dimensions of this framework.
Abstract: Poor data quality (DQ) can have substantial social and economic impacts. Although firms are improving data quality with practical approaches and tools, their improvement efforts tend to focus narrowly on accuracy. We believe that data consumers have a much broader data quality conceptualization than IS professionals realize. The purpose of this paper is to develop a framework that captures the aspects of data quality that are important to data consumers.A two-stage survey and a two-phase sorting study were conducted to develop a hierarchical framework for organizing data quality dimensions. This framework captures dimensions of data quality that are important to data consumers. Intrinsic DQ denotes that data have quality in their own right. Contextual DQ highlights the requirement that data quality must be considered within the context of the task at hand. Representational DQ and accessibility DQ emphasize the importance of the role of systems. These findings are consistent with our understanding that high-quality data should be intrinsically good, contextually appropriate for the task, clearly represented, and accessible to the data consumer.Our framework has been used effectively in industry and government. Using this framework, IS managers were able to better understand and meet their data consumers' data quality needs. The salient feature of this research study is that quality attributes of data are collected from data consumers instead of being defined theoretically or based on researchers' experience. Although exploratory, this research provides a basis for future studies that measure data quality along the dimensions of this framework.

4,069 citations