Patient Perceptions of Telehealth Primary Care Video Visits
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TLDR
Primary care video visits are acceptable in a variety of situations and patients identified convenience, efficiency, communication, privacy, and comfort as domains that are potentially important to consider when assessing video visits vs in-person encounters.Abstract:
PURPOSE Telehealth is a care delivery model that promises to increase the flexibility and reach of health services. Our objective is to describe patient experiences with video visits performed with their established primary care clinicians. METHODS We constructed semistructured, in-depth qualitative interviews with adult patients following video visits with their primary care clinicians at a single academic medical center. Data were analyzed with a content analysis approach. RESULTS: Of 32 eligible patients, 19 were successfully interviewed. All patients reported overall satisfaction with video visits, with the majority interested in continuing to use video visits as an alternative to in-person visits. The primary benefits cited were convenience and decreased costs. Some patients felt more comfortable with video visits than office visits and expressed a preference for receiving future serious news via video visit, because they could be in their own supportive environment. Primary concerns with video visits were privacy, including the potential for work colleagues to overhear conversations, and questions about the ability of the clinician to perform an adequate physical examination. CONCLUSIONS Primary care video visits are acceptable in a variety of situations. Patients identified convenience, efficiency, communication, privacy, and comfort as domains that are potentially important to consider when assessing video visits vs in-person encounters. Future studies should explore which patients and conditions are best suited for video visits.read more
Citations
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Telemedicine, the current COVID-19 pandemic and the future: a narrative review and perspectives moving forward in the USA.
Asim Kichloo,Michael Albosta,Kirk Dettloff,Farah Wani,Zain El-Amir,Jagmeet P. Singh,Michael Aljadah,Raja Chandra Chakinala,Ashok Kumar Kanugula,Shantanu Solanki,Savneek Chugh +10 more
TL;DR: It is critically important that changes are made to fully immerse telemedicine services into the healthcare landscape in order to be prepared for future pandemics as well as to reap the benefits of this service in the future.
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Acceptability, benefits, and challenges of video consulting: a qualitative study in primary care.
Eddie Donaghy,Helen Atherton,Victoria Hammersley,Hannah McNeilly,Annemieke Bikker,Lucy Robbins,John Campbell,Brian McKinstry +7 more
TL;DR: The visual component of VCs offers distinct advantages over telephone consultations, and when integrated with current systems VCs can provide a time-saving alternative to face-to-face consultations when formal physical examination is not required.
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Telehealth Benefits and Barriers.
TL;DR: High rates of use of telehealth are now standard in many practices since the coronavirus disease 2019 pandemic, and increasing emphases on patient satisfaction, providing efficient and quality care, and minimizing costs have also led to higher telehealth implementation.
Journal ArticleDOI
Patient Characteristics Associated With Choosing a Telemedicine Visit vs Office Visit With the Same Primary Care Clinicians.
Mary E. Reed,Jie Huang,Ilana Graetz,Catherine Lee,Emilie Muelly,Chris J. Kennedy,Chris J. Kennedy,Eileen Kim +7 more
TL;DR: A nuanced context for patient choice between a telemedicine visit and an office visit is suggested; the associations identified in this study may indicate opportunities for engagement with mobile technology access for those who face barriers to in-person visits.
Journal ArticleDOI
Comparing the content and quality of video, telephone, and face-to-face consultations: a non-randomised, quasi-experimental, exploratory study in UK primary care.
Victoria Hammersley,Eddie Donaghy,Richard A Parker,Hannah McNeilly,Helen Atherton,Annemieke Bikker,John Campbell,Brian McKinstry +7 more
TL;DR: VC may be suitable for simple problems not requiring physical examination and infrastructure issues would need to be addressed before the technology and approach can be mainstreamed in primary care.
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