Predictors of E-government adoption in India
TL;DR: In this article, the role of technology anxiety and information quality in the adoption of eGovernment adoption has been explored, however, few studies have explored the role that information quality and technology anxiety in the e-government adoption.
Abstract: E-government adoption has been the focus of many research studies in the past. However, few studies have explored the role of technology anxiety and information quality in the E-government adoption...
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TL;DR: In this paper, the influence of the information quality, systems, and services provided by a governmental institution on its website on the trust of citizens is investigated, highlighting the importance of information for citizens and the trust they begin to have towards the government.
Abstract: espanolEl objetivo de esta investigacion es determinar la influencia de la calidad de la informacion, del sistema y de los servicios que presta una institucional gubernamental en su Website en la confianza de los ciudadanos. En el metodo, se aplica un cuestionario a 488 ciudadanos/usuarios que realizan alguna operacion en el Website recaudador de impuestos en el noreste de Mexico y el analisis estadistico con SmartPLS. Los resultados destacan la importancia de la calidad de la informacion, la facilidad de uso y la confianza de los ciudadanos con la seguridad en sus operaciones. Los hallazgos demuestran la jerarquia de la informacion para los ciudadanos y la confianza que empiezan a manifestar hacia el gobierno. En cuanto a su originalidad, existen pocos estudios empiricos en esta area del conocimiento y en el pais. La relevancia es proporcionar ideas para hacer eficiente las actividades gubernamentales, con la limitante de no poder generalizarlos a todo el pais. EnglishThis research aims to determine the influence of the information quality, systems, and services provided by a governmental institution on its Website on the trust of citizens. In the method, a questionnaire is applied to 488 citizens/users who carry out an operation on the Tax Collection Website in Northeast Mexico and the statistical analysis with SmartPLS. The results highlight the importance of the information quality, ease of use, and trust of citizens with security in their operations. The findings demonstrate the importance of information for citizens and the trust they begin to have towards the government. In the originality, there are few empirical studies in this area of knowledge and the country. The relevance of the results is to provide ideas to streamline government activities, limiting not being able to generalize them to the country.
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TL;DR: In this article , the authors examined dominant technology adoption paradigms to discover vital underlying variables in online tax return reporting behavior and found that trust, effort expectancy, and performance expectancy positively and significantly impact taxpayers' attitudes towards online return reporting.
Abstract: Abstract This research examines dominant technology adoption paradigms to discover vital underlying variables in online tax return reporting behavior. This research aims to develop and empirically test a hypothetical model based on data collected from Indonesia’s existing online tax return reporting users. This research was conducted by distributing an online questionnaire nationwide and obtaining 486 taxpayer data for further analysis. The findings show that trust, effort expectancy, and performance expectancy positively and significantly impact taxpayers’ attitudes towards online tax return reporting. Facilitating conditions and attitudes positively and significantly impact the taxpayer intention to adopt online tax return reporting. However, the intention of taxpayers to use online tax return reporting is unaffected by social influence. Taxpayers’ behavioral intentions positively and significantly impact their user behavior. At the same time, grievance redressal and anxiety had a significant influence as moderating variables. Implications for practice and research are also discussed.
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TL;DR: Wang et al. as mentioned in this paper studied the factors accounting for Chinese citizens' behavioral adoption of mobile government services via social media platforms and found that perceived usefulness does not predict the adoption of m-government services through social media.
Abstract: This research studied the factors accounting for Chinese citizens’ behavioral adoption of mobile government services via social media platforms. Social media innovations have empowered governments to better interact and stay in touch with citizens, and thus understanding citizens’ adoption of government services via social media will enable policymakers to leverage social media to better meet the service requirements of citizens. Drawing upon the Chinese mobile-government context, this research framework was made on the Technology Acceptance Model (TAM) while the analysis of data was completed with Smart PLS by the use of the SEM procedure. The analysis has surprisingly discovered that perceived usefulness (PU) does not predict the adoption of mobile government services through social media. However, perceived information quality was significant in determining both the PU and adoption behavior. It was also shown that factors such as perceived security, perceived mobility, trendiness, and interactivity were all significant determinants of both the perceived usefulness and adoption intention respectively. The research and managerial consequences of the study outcomes on m-government development and diffusion are thoroughly considered.