Proposta para desenvolvimento de indicadores de desempenho como suporte estratégico.

TLDR: In this article, the authors present a systematic approach for performance indicators development, to support the new strategic standing of companies in the industrial scenario, where concurrence assumes a growing aggressive standing, companies are pushed up to deliver their customers beyond appealing prices, more accurate products/services and higher levels of deliverance effectiveness, esthetics, and options guide.

Abstract: KIYAN, F. M. (2001). Proposal for Design Performance Indicators as Strategic Support, 2001. Dissertação (Mestrado) – Escola de Engenharia de São Carlos, Universidade de São Paulo. The global industrial scenario, wherein concurrence assumes a growing aggressive standing, companies are pushed up to deliver their customers beyond appealing prices, more accurate products/services and higher levels of deliverance effectiveness, esthetics, and options guide. Consequently, the companies ́ performance measurement systems shall reflect such change, being capable of providing more accurate information, in order to support the business management. Within this context, this study aims presenting a systematic approach for performance indicators development, to support this new strategic standing. For conducting this study, the action-research method was adopted. The driving basic principle is related to the need of constant improvement, by means of recurrent workshops within the industrial environment, of academic concepts that spin around performance measurement. Such opportunity of interaction provided the chance of setting up a methodology, which showed itself coherent with the post “ Mass Production Era”. The systemic/contingent view, the stakeholders interests, users involvement during the indicators development, and strategies for transforming data into information were important contribution that came up from this interaction, whose were finally incorporated within the proposed approach. An experimentation of the proposal is presented, based on the study of a industrial organization. It was aimed the model’s illustration ,without purposes of validating it.