Journal ArticleDOI
Real conversations with artificial intelligence
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TLDR
While human language skills transfer easily to human-chatbot communication, there are notable differences in the content and quality of such conversations.About:
This article is published in Computers in Human Behavior.The article was published on 2015-08-01. It has received 509 citations till now. The article focuses on the topics: Conversation & Chatbot.read more
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Towards a Human-like Open-Domain Chatbot
Daniel Adiwardana,Minh-Thang Luong,David R. So,Jamie Hall,Noah Fiedel,Romal Thoppilan,Zi Yang,Apoorv Kulshreshtha,Gaurav Nemade,Yifeng Lu,Quoc V. Le +10 more
TL;DR: Meena, a multi-turn open-domain chatbot trained end-to-end on data mined and filtered from public domain social media conversations, is presented and a human evaluation metric called Sensibleness and Specificity Average (SSA) is proposed, which captures key elements of a human-like multi- turn conversation.
Book ChapterDOI
Why People Use Chatbots
TL;DR: The study identifies key motivational factors driving chatbot use; the most frequently reported motivational factor is “productivity”; chatbots help users to obtain timely and efficient assistance or information.
Journal ArticleDOI
In the shades of the uncanny valley: An experimental study of human–chatbot interaction
TL;DR: Understanding the user’s side may be crucial for designing better chatbots in the future and, thus, can contribute to advancing the field of human–computer interaction.
Journal ArticleDOI
AI-based chatbots in customer service and their effects on user compliance
TL;DR: It is demonstrated that both anthropomorphism as well as the need to stay consistent significantly increase the likelihood that users comply with a chatbot’s request for service feedback, and social presence mediates the effect of anthropomorphic design cues on user compliance.
Journal ArticleDOI
Chatbots and the new world of HCI
TL;DR: If technology giants like Google, Facebook, and Microsoft are right, the authors will be moving their digital interaction from websites and apps with graphical user interfaces to messaging platforms such as Messenger and Allo, and huge challenges and opportunities await in the field of HCI.
References
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Journal ArticleDOI
ELIZA — a computer program for the study of natural language communication between man and machine
TL;DR: A discussion of some psychological issues relevant to the ELIZA approach as well as of future developments concludes the paper.
Journal ArticleDOI
Review: The role of emotion in computer-mediated communication: A review
TL;DR: The conclusion is that there is no indication that CMC is a less emotional or less personally involving medium than F2F, and emotional communication online and offline is surprisingly similar, and if differences are found they show more frequent and explicit emotion communication in CMC than in F1F.
Journal Article
Linguistic and interactional features of Internet relay chat
TL;DR: In this paper, a taxonomie des traits characteristic of Internet Relay Chat (IRC) is presented, and a caractere essentiellement oral of l'IRC en montrant comment les participants tentent de reproduire certains aspects de la langue parlee a l'aide de moyens graphiques et orthographiques.