Reengineering the Corporation: A Manifesto for Business Revolution
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...…the mass products of the "old" capitalism (Boyett & Conn, 1992; Cross, Feather, & Lynch, 1994; Davidow & Malone 1992; Deal & Jenkins, 1994; Dobyns & Crawford-Mason, 1991; Drucker, 1993; Hammer & Champy, 1993; Ishikawa, 1985; Lipnack & Stamps, 1993; Peters, 1992; Sashkin & Kiser, 1993; Senge, 1991)....
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Cites background from "Reengineering the Corporation: A Ma..."
...Our research, and much literature on change management [44, 45, 50, 51, 52], showed that if this group of management components is the only focus of managerial attention, then the results will be disappointing at best....
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1,350 citations
Cites background from "Reengineering the Corporation: A Ma..."
...First, the routines, or stages of processes that underlie the delivery of an organization’s product or service are mapped (Hammer & Champy, 1993; Garvin, 1995; Harrington & Mathers, 1997)....
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