Relation between Organisational Citizenship Behavior, Workplace Spirituality and Job Performance in BFSI sector in India
01 Mar 2019-Problems and perspectives in management (LLC "CPC "Business Perspectives")-Vol. 17, Iss: 1, pp 176-188
TL;DR: In this paper, the authors assess the relationship between organizational citizenship behavior (OCB), workplace spirituality (WS) and job performance (JP) in a non-western setting where primary quantitative research was conducted in an Indian setting.
Abstract: Companies across the world are struggling to keep the employees engaged and retained to their work. Moreover, today’s workforce is increasingly seeking intrinsic benefits beyond the material rewards of a job. In this context, this study aims to assess the relationship between organizational citizenship behavior (OCB), workplace spirituality (WS) and job performance (JP) in a non-Western setting where primary quantitative research was conducted in an Indian setting. The sector under study was Banking, Finance, and Insurance Services (BFSI), given retention issues since the financial crisis of 2008. A statistically evaluated sample of 433 respondents was utilized to attain the findings. Results revealed a statistically significant positive relationship between OCB, WS and JP that was achieved through regression analysis. However, findings also showed that OCB is not a moderator between WS and JP. The gap in the research was addressed given the lack of studies determining the impact of OCB on individual job performance. Further, the impact was positively highlighted in the Indian context. The implications to the BFSI sector were made that required companies to promote a culture for voluntary work practices to enhance JP.
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TL;DR: In this paper, the authors investigated the impact of person-organization fit on work engagement (WE) and investigated the mediating effect of WE between PO fit and OCBI/OCBO.
Abstract: The purpose of this study is to investigate the impact of person-organization (PO) fit on work engagement (WE). The paper also explores the relationships among WE, organization citizenship behavior-individual (OCBI) and organization citizenship behavior-organization (OCBO). Lastly, the study analyzes the mediating effect of WE between PO fit and OCBI/OCBO.,For this purpose, a questionnaire has been designed and survey data has been collected from 280 frontline employees of private banks in Pakistan. The partial least squares–structural equation modeling (PLS-SEM) technique has been employed to analyze the data and for testing the study hypotheses.,Findings show the positive relationship of PO fit with WE, and the positive relationship of WE with OCBI/OCBO. It is also seen that WE mediate the relationship between PO fit and OCBI/OCBO.,No prior study tests the mediation of WE between PO fit and OCBI/OCBO. Further, organization citizenship behavior (OCB) has mostly been studied as a single construct; however, the current study discussed the individual and organizational aspects of OCB with PO fit and WE.
8 citations
Journal Article•
TL;DR: In this article, the authors investigated the correlation of workplace spirituality on job satisfaction, leadership, organisational citizenship behaviour and organisational growth by conducting a literature-based study and the outcome revealed that workplace spirituality has a positive and direct relationship with the four variables i.e., job satisfaction and leadership.
Abstract: Employees are considered the most valuable asset in the organisation. Without competent manpower, organisation fail to survive and now, employees in the organisation are provided with congenial platform to nurture which eventually leads to an effective achievement of organisational goals. This research aims to investigate the correlation of workplace spirituality on job satisfaction, leadership, organisational citizenship behaviour and organisational growth by conducting a literature-based study. With a systematic review of 101 literatures, the outcome revealed that workplace spirituality has a positive and direct relationship with the four variables i.e., job satisfaction, leadership, organisational citizenship behaviour and organisational growth. Various research orientation based on different framework for the study are discussed in detail and avenues are proposed for future research. Index Terms — Job satisfaction, Leadership, Organisational citizenship behaviour (OCB), Organisational growth, Workplace spirituality. —————————— ——————————
8 citations
Cites background from "Relation between Organisational Cit..."
...Habeeb [96] India 433 Regression Analysis Bank, Finance and Insurance Employees Demonstrated positive correlation between WS and organisational performance....
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Journal Article•
TL;DR: In this article, a quantitative research approach using a cross-sectional survey design and a post-positivist paradigm was applied to establish a relationship between organisational identification and organisational citizenship behaviour, in a university of technology in South Africa.
Abstract: Organisational identification is an important construct in organisational behaviour research since employees use it as a source of information about themselves to enhance their self-worth, while organisational citizenship behaviour continues to be of great interest among practitioners and academics in the workplace. The importance of organisational identification lies in its plausible effects on organisational citizenship behaviour. Drawing from a synthesis of the literature, this study seeks to establish a relationship between organisational identification and organisational citizenship behaviour, in a university of technology in South Africa. A quantitative research approach using a cross-sectional survey design and a post-positivist paradigm was applied in this study. Data were collected with the aid of a structured questionnaire and the results are based on 253 responses obtained through a convenience sampling technique. The data were analysed using descriptive statistics, correlation and regression analyses. A correlation analysis indicated that organisational identification and organisational citizenship behaviour were significantly and positively related. In terms of practical significance, weak to moderate relationships were also revealed between the two constructs. Furthermore, multiple regression analyses revealed that a significant amount of unique variance in altruism, conscientiousness, sportsmanship, courtesy and civic virtue could be accounted for by organisational identification. As a result, this study contributes to the extant literature as it demonstrated that the management of this institution could make use of organisational identification to prompt their employees to display organisational citizenship behaviours in the workplace successfully.
6 citations
Cites background from "Relation between Organisational Cit..."
...It is stated that employees who receive positive treatment at work from their employers tend to reciprocate by contributing to the organisation’s goals (Habeeb, 2019)....
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TL;DR: In this article, the authors explored the factors that influence the improvement of productive work behavior (PWB) in the dynamic, ergonomic nature of the workplace environment and explored the criteria required to improve PWB.
Abstract: Purpose: The purpose of this paper is to explore the factors that influence the improvement of productive work behaviour (PWB) in the dynamic, ergonomic nature. Design/methodology/approach: The analytic hierarchy process (AHP) is used, in experiment 1, to select and prioritise the most relevant criteria for improvement of PWB. A multi-criteria method is used to analyse and compare the importance of four main criteria and 16 sub-criteria identified from previous studies. The structural equation modelling (SEM) is also used to validate the findings of experiment 1. Findings: This study revealed that not all criteria are considered important for improving PWB. Flexibility and job specifications were the top-scored criteria. These criteria collectively accounted for more than 65% of the four studied criteria. The SEM emphasised the significance of flexibility and job description of the changing dynamics of organisational regulation during the contemporary economic and managerial turmoil. Research limitations/implications: This study explored the criteria required to improve PWB. The findings recommend that future studies should be designed to identify new elements and add new criteria and test the newly introduced variables at a physical workplace after the outbreak ends. Practical implications: Knowledge of the differential impacts of the criteria on the performance of PWB govern decision-makers in private and governmental organisation, especially at such times of economic turmoil and need for innovative strategies. Originality/value: Few studies have explored workplace behaviour and the environment in the government sector. Therefore, the focus of this study is the comprehensive coverage of workplace behaviour and the criteria influencing its productivity before and during the coronavirus outbreak.
4 citations
14 Dec 2020
TL;DR: In this paper, the effect of affective organizational commitment towards innovation capability and its impact to job performance in family business was investigated. But, the results showed that the impact of organizational commitment significantly affects job performance and innovation capability.
Abstract: The purpose of this research is to find out about the effect of affective organizational commitment towards innovation capability and its impact to job performance in family business. Methodology – the original data was taken through an online questionnaire with 100 respondents who are members of Family Business Community in Universitas Ciputra along with the non-members. The SmartPLS 3.0 Statistics Program was used to test the proposed model. Findings– Result shows that affective organizational commitment significantly affects innovation capability and job performance and innovation capability significantly affects job performance.
3 citations
Cites background from "Relation between Organisational Cit..."
...According to Habeeb (2019), the concept of job performance is considered as the basic thing in orientations of human resource management and managerial management....
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"Relation between Organisational Cit..." refers background in this paper
...In the context of the organization, compassion has been defined by Lyubomirsky, Sheldon, and Schkade (2005) as engaging in the act of kindness to stimulate reciprocal relationships with co-workers....
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Posted Content•
TL;DR: Li et al. as discussed by the authors examined the relationship between citizenship behaviors and organizational justice in two studies in a Chinese context, using two cultural characteristics (traditionality and modernity) and one individual (gender) characteristic.
Abstract: To understand variations in citizenship behavior within a culture, we examine the relationship between citizenship behaviors and organizational justice in two studies in a Chinese context, using two cultural characteristics (traditionality and modernity) and one individual (gender) characteristic. In Study 1, we develop an indigenous measure of organizational citizenship behavior and explore the similarities and differences of this measure with its Western counterpart. In Study 2, we use this citizenship behavior measure to test its relationship to justice. Results demonstrate that organizational justice (distributive and procedural) is most strongly related to citizenship behavior for individuals who endorse less traditional, or high modernity, values. In addition, we found the relationship between justice and citizenship behavior to be stronger for men than for women. The studies are discussed in terms of the generality of citizenship behavior and its relation to organizational justiqe and cultural characteristics.
1,106 citations