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Journal Article

Research Genres: Explorations and Applications

01 Jan 2005-BioTechniques (Pavilion)-Vol. 14, Iss: 4, pp 84
About: This article is published in BioTechniques.The article was published on 2005-01-01 and is currently open access. It has received 325 citations till now.
Citations
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Journal ArticleDOI
TL;DR: The authors argue that to overcome these mutually reinforcing problems, researchers should adopt relationally reflexive practices and advocate a stance toward the application of qualitative methods that legitimizes insights from the situated life-with-others of the researcher.
Abstract: In this article we explain how the development of new organization theory faces several mutually reinforcing problems, which collectively suppress generative debate and the creation of new and alternative theories. We argue that to overcome these problems, researchers should adopt relationally reflexive practices. This does not lead to an alternative method but instead informs how methods are applied. Specifically, we advocate a stance toward the application of qualitative methods that legitimizes insights from the situated life-with-others of the researcher. We argue that this stance can improve our abilities for generative theorizing in the field of management and organization studies.

124 citations


Cites background from "Research Genres: Explorations and A..."

  • ...Since then, a genrefication of academic life has emerged (Swales, 2004), where researchers contribute to the further development of the field through theory building from within particular knowledge communities that embrace epistemological and rhetorical ‘‘genre’’ (e.g., Cornelissen, 2006; Guest,…...

    [...]

Journal ArticleDOI
TL;DR: The authors investigated the generic structure of hotel responses to customer complaints posted on TripAdvisor and found that responses from businesses replying to user-generated reviews tend to be highly formulaic and conventionalized, with thanking and apologizing among the most common moves identified.
Abstract: In this study we investigate the generic structure of hotel responses to customer complaints posted on popular travel website, TripAdvisor. Extending the genre analytic notion of rhetorical moves ( Swales, 1981 , Swales, 2004 ) to this computer-mediated text type, we analyzed 80 hotel replies that were posted in response to online consumer complaints. Our analysis of the responses of 4- and 5-star hotels located in 4 popular urban tourist destinations in China indicates that ten move types are commonly found in this genre, with eight of these appearing in the majority of reviews. These results suggest that online responses from businesses replying to user-generated reviews tend to be highly formulaic and conventionalized, with thanking and apologizing among the most common moves identified. However, we also found considerable variation with respect to how specific hotels were about addressing the problem(s) discussed in the original customer complaint, as well as the extent to which hotel management indicated having taken actions to correct those problems. Finally, our study found that in this set of responses, hotel personnel tended to emphasize a corporate (rather than personal) identity when constructing responses to complaints. The study׳s findings provide insights into some of the ways in which businesses are managing consumer dissatisfaction online.

123 citations


Cites background or methods from "Research Genres: Explorations and A..."

  • ...” Both online consumer reviews and businesses' responses to those reviews represent relatively new genres of computer mediated communication (CMC), which are intertextually connected; online reviews and responses to those reviews can therefore be considered part of the same “genre chain” (Swales, 2004)....

    [...]

  • ...Extending the genre analytic notion of rhetorical moves (Swales, 1981, 2004) to this computer-mediated text type, we analyzed 80 hotel replies that were posted in response to online consumer complaints....

    [...]

  • ...Genre analysis and moves Genre analysis involves the study of discourse structures of texts as well as of the interactions between texts and members of the discourse communities who produce and consume those texts (e.g., Martin, 1985; Bhatia, 2002; Swales, 2004)....

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  • ...Genre analysis involves the study of discourse structures of texts as well as of the interactions between texts and members of the discourse communities who produce and consume those texts (e.g., Martin, 1985; Bhatia, 2002; Swales, 2004)....

    [...]

  • ...…online consumer reviews and businesses' responses to those reviews represent relatively new genres of computer mediated communication (CMC), which are intertextually connected; online reviews and responses to those reviews can therefore be considered part of the same “genre chain” (Swales, 2004)....

    [...]

Journal ArticleDOI
TL;DR: The authors explored the relationships between community expectations and the individual writer, using a corpus approach to recover evidence for repeated patterns of language which encode disciplinary preferences for different points of view, argument styles, attitudes to knowledge, and relationships between individuals.

121 citations


Cites background from "Research Genres: Explorations and A..."

  • ...As a result, we now know a lot more about the conventions that characterize certain genres and discourse communities (Hyland, 2004; Swales, 2004), how such conventions come into being, how they change community practices, beliefs and other genre systems (Berkenkotter, 2001; Berkenkotter & Huckin,…...

    [...]

  • ...As a result, we now know a lot more about the conventions that characterize certain genres and discourse communities (Hyland, 2004; Swales, 2004), how such conventions come into being, how they change...

    [...]

Journal ArticleDOI
TL;DR: The authors provided quantitative data to establish the relative, perceived burden of writing research articles in English as a second language (EASL) and found that the burden of EASL was significantly greater than that of writing in other languages.
Abstract: This article provides quantitative data to establish the relative, perceived burden of writing research articles in English as a second language. Previous qualitative research has shown that scient...

120 citations


Cites background from "Research Genres: Explorations and A..."

  • ...The difficulties for native-English academics include identifying the appropriate level of claim (Myers, 1990), writing quickly and with the best possible choice of wording (Swales, 2004), and managing anxiety and interactions with journal editors (Casanave & Vandrick, 2003)....

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  • ...Furthermore, there have been claims that the difficulties faced by second-language scientists result from disciplinary rather than linguistic problems (Swales, 2004)....

    [...]

  • ...There is no evidence that there are linguistic or cultural differences regarding the purpose of the foundational Introduction-MethodResults-Discussion sections within scientific research articles (Swales, 2004)....

    [...]

  • ...For example, Swales (2004) claims that “the difficulties typically experienced by [nonnative-English-speaking] academics in writing in English are (certain mechanics such as article usage aside) au fond pretty similar to those typically experienced by native speakers” (p. 52)....

    [...]

Journal ArticleDOI
TL;DR: In this paper, a cross-cultural approach is taken to analyse Linguistics research articles in English and Italian in terms of 1) the use of exclusive first-person subject pronouns in English, and 2) the passive voice in both languages and si constructions in Italian.

111 citations


Cites methods from "Research Genres: Explorations and A..."

  • ...This taxonomy is based on previous classifications found in the literature (Hyland, 2002; Kuo, 1999; Mur Dueñas, 2007; Swales, 2004; Vassileva, 1998; 2000)....

    [...]

  • ...This taxonomy is based on previous classifications found in the literature (Kuo, 1999; Vassileva, 1998; 2000; Hyland, 2002; Swales, 2004; Mur Dueñas, 2007)....

    [...]

References
More filters
Journal ArticleDOI
TL;DR: The authors argue that to overcome these mutually reinforcing problems, researchers should adopt relationally reflexive practices and advocate a stance toward the application of qualitative methods that legitimizes insights from the situated life-with-others of the researcher.
Abstract: In this article we explain how the development of new organization theory faces several mutually reinforcing problems, which collectively suppress generative debate and the creation of new and alternative theories. We argue that to overcome these problems, researchers should adopt relationally reflexive practices. This does not lead to an alternative method but instead informs how methods are applied. Specifically, we advocate a stance toward the application of qualitative methods that legitimizes insights from the situated life-with-others of the researcher. We argue that this stance can improve our abilities for generative theorizing in the field of management and organization studies.

124 citations

Journal ArticleDOI
TL;DR: The authors investigated the generic structure of hotel responses to customer complaints posted on TripAdvisor and found that responses from businesses replying to user-generated reviews tend to be highly formulaic and conventionalized, with thanking and apologizing among the most common moves identified.
Abstract: In this study we investigate the generic structure of hotel responses to customer complaints posted on popular travel website, TripAdvisor. Extending the genre analytic notion of rhetorical moves ( Swales, 1981 , Swales, 2004 ) to this computer-mediated text type, we analyzed 80 hotel replies that were posted in response to online consumer complaints. Our analysis of the responses of 4- and 5-star hotels located in 4 popular urban tourist destinations in China indicates that ten move types are commonly found in this genre, with eight of these appearing in the majority of reviews. These results suggest that online responses from businesses replying to user-generated reviews tend to be highly formulaic and conventionalized, with thanking and apologizing among the most common moves identified. However, we also found considerable variation with respect to how specific hotels were about addressing the problem(s) discussed in the original customer complaint, as well as the extent to which hotel management indicated having taken actions to correct those problems. Finally, our study found that in this set of responses, hotel personnel tended to emphasize a corporate (rather than personal) identity when constructing responses to complaints. The study׳s findings provide insights into some of the ways in which businesses are managing consumer dissatisfaction online.

123 citations

Journal ArticleDOI
TL;DR: The authors explored the relationships between community expectations and the individual writer, using a corpus approach to recover evidence for repeated patterns of language which encode disciplinary preferences for different points of view, argument styles, attitudes to knowledge, and relationships between individuals.

121 citations

Journal ArticleDOI
TL;DR: The authors provided quantitative data to establish the relative, perceived burden of writing research articles in English as a second language (EASL) and found that the burden of EASL was significantly greater than that of writing in other languages.
Abstract: This article provides quantitative data to establish the relative, perceived burden of writing research articles in English as a second language. Previous qualitative research has shown that scient...

120 citations

Journal ArticleDOI
TL;DR: In this paper, a cross-cultural approach is taken to analyse Linguistics research articles in English and Italian in terms of 1) the use of exclusive first-person subject pronouns in English, and 2) the passive voice in both languages and si constructions in Italian.

111 citations