Journal ArticleDOI
Robot chefs in gastronomy tourism: What's on the menu?
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TLDR
In this paper, the authors investigated the perceptions of tourists towards the use of robots in restaurants and found that tourists perceive the growing presence of robots as a form of dehumanization of the gastronomic experience.Citations
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Co-Creating New Directions for Service Robots in Hospitality and Tourism
Francesc Fusté-Forné,Tazim Jamal +1 more
TL;DR: In this article, a comprehensive analysis of the research literature to discuss opportunities and challenges presented by the use of service robots in hospitality and tourism is presented, and responsibility, inclusiveness and collaborative human-robot design and implementation emerge as important principles to guide future research and practice in this area.
Journal ArticleDOI
Customer-robot interactions: Understanding customer experience with service robots
TL;DR: In this paper, a qualitative content analysis of online review data was conducted to identify four categories of customer experience: sensory experience (verbal language, physical appearance, kinesics, and paralanguage), cognitive experience (utility, cuteness, autonomy, coolness, interactivity, and courtesy), affective experience (enjoyment, novelty, negative emotion, and satisfaction), and conative experience (approach/resistance).
Journal ArticleDOI
Robots as restaurant employees - A double-barrelled detective story
TL;DR: In this paper, the authors evaluated the perceptions of Turkish restaurant managers and customers towards service robots and found that customers have mostly positive attitudes towards robots while managers were mostly negative, however, respondents agreed that robots improve service quality.
Journal ArticleDOI
Exploring customers’ attitudes to the adoption of robots in tourism and hospitality
TL;DR: In this article, the authors explore the factors affecting customers' attitudes to the adoption of robots in hotels and travel agencies and find that hotel customers have more positive attitudes to service robots than their peers in travel agencies.
Peer ReviewDOI
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
TL;DR: In this article , the authors identify a research agenda by conducting a systematic and holistic review of service robot research published in both hospitality and tourism management (HTM) and broader business management (BM) journals.
References
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Journal ArticleDOI
Grounded Theory Research: Procedures, Canons and Evaluative Criteria
TL;DR: In this paper, the authors examine three methodological questions that are generally applicable to all qualitative methods: how should the usual scientific canons be reinterpreted for qualitative research? How should researchers report the procedures and canons used in their research? What evaluative criteria should be used in judging the research products?
Journal ArticleDOI
The qualitative research interview
TL;DR: This work examines less structured interview strategies in which the person interviewed is more a participant in meaning making than a conduit from which information is retrieved.
Journal Article
Welcome to the Experience Economy
B J Pine nd,James H. Gilmore +1 more
TL;DR: The authors offer five design principles that drive the creation of memorable experiences that engage all five senses to heighten the experience and thus make it more memorable.
Book
Strategies Of Qualitative Inquiry
TL;DR: Denzin and Yvonna S. Lincoln as mentioned in this paper discuss the discipline and practice of qualitative research and the politics and practices of funding qualitative inquiry in the context of qualitative health research.
Journal ArticleDOI
Towards a structural model of the tourist experience: an illustration from food experiences in tourism.
Shuai Quan,Ning Wang +1 more
TL;DR: In this article, the authors tried to build a conceptual model, in which both dimension of the tourist experience are integrated as a structured and interrelated whole, and the position and role of each experiential component such as eating, sleeping, transportation and so on in tourism can be more clearly understood in terms of this model.