Journal ArticleDOI
Satisfaction, compliance and communication
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TLDR
It is concluded that dissatisfaction with communication remains widespread, as does lack of compliance with medical advice, and theoretical approaches to communication and compliance should be used to direct future research.Abstract:
The literature on communication, compliance, and patient satisfaction is selectively reviewed. As in earlier reviews, it is concluded that dissatisfaction with communication remains widespread, as does lack of compliance with medical advice. Related factors include poor transmission of information from patient to doctor, low understandability of communications addressed to the patient, and low levels of recall of information by patients. There does not appear to be any evidence that provision of additional information leads to adverse reactions by patients. Theoretical approaches to communication and compliance are described, and it is concluded that these should be used to direct future research.read more
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Recent developments in role theory
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The effect of message framing on breast self-examination attitudes, intentions, and behavior.
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What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature.
Judith A. Hall,Michael C. Dornan +1 more
TL;DR: A method was developed to derive the relative levels of patient satisfaction with 11 aspects of care, and it was demonstrated that different aspects of medical care are measured with extremely uneven frequencies in satisfaction instruments.