Satisfying experiences: guided tours at cultural heritage sites
TL;DR: In this article, the authors present the design of guided tours that offer satisfying experiences at heritage sites, including cultural heritage museums and cultural heritage sites. But, they do not discuss the role of tourists in the design and management of these tours.
Abstract: Cultural heritage has become a primary means for attracting visitors to cities, and a source of revenue through the design of guided tours that offer satisfying experiences at heritage sites. The a...
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01 Nov 2000
TL;DR: This study introduces playfulness as a new factor that reflects the user’s intrinsic belief in WWW acceptance and extends and empirically validate the Technology Acceptance Model (TAM) for the WWW context.
Abstract: Ease of use and usefulness are believed to be fundamental in determining the acceptance and use of various, corporate ITs. These beliefs, however, may not explain the user’s behavior toward newly emerging ITs, such as the World-Wide-Web (WWW). In this study, we introduce playfulness as a new factor that reflects the user’s intrinsic belief in WWW acceptance. Using it as an intrinsic motivation factor, we extend and empirically validate the Technology Acceptance Model (TAM) for the WWW context. # 2001 Elsevier Science B.V. All rights reserved.
360 citations
247 citations
TL;DR: In this paper, a contemporary survey of new media in the museums sector is presented, and the question of the museum as media is addressed in the context of the Museum as Media as Media (MAM) paradigm.
Abstract: In Museums in the New Mediascape: Transmedia, Participation, Ethics, Jenny Kidd offers a contemporary survey of new media in the museums sector, and addresses the question of the ‘museum as media’ ...
37 citations
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TL;DR: In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.
6,176 citations
"Satisfying experiences: guided tour..." refers background in this paper
...…as the perceived consumer value, which the existing literature clearly identifies as an important prerequisite for satisfaction with experiential consumption of such products as culture, heritage, leisure, sports, and tourism (Bowie & Chang, 2005; Cronin et al., 2000; Gallarza & Saura, 2006)....
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TL;DR: In this paper, the authors define hedonic consumption as those facets of consumer behavior that relate to the multisensory, fantasy and emotive aspects of product usage experience.
Abstract: This paper defines hedonic consumption as those facets of consumer behavior that relate to the multisensory, fantasy and emotive aspects of product usage experience. After delineating these concept...
4,768 citations
TL;DR: In this article, the authors introduce playfulness as a new factor that reflects the user's intrinsic belief in WWW acceptance, and use it as an intrinsic motivation factor, extending and empirically validate the TAM for the WWW context.
3,471 citations
Book•
01 Jan 1990
TL;DR: The tourist gaze mass tourism and the rise and fall of the seaside resort the changing economics of the tourist industry working under the tourist gaze cultural changes and the restructuring of tourism gazing on history tourism, culture and social inequality.
Abstract: The tourist gaze mass tourism and the rise and fall of the seaside resort the changing economics of the tourist industry working under the tourist gaze cultural changes and the restructuring of tourism gazing on history tourism, culture and social inequality.
2,991 citations
TL;DR: This article developed a measurement scale tapping Pine and Gilmore's (1999) four realms of experience that is applicable to lodging and tourism research across various destinations, focusing on the bed-and-breakfast industry.
Abstract: The authors develop a measurement scale tapping Pine and Gilmore's (1999) four realms of experience that is applicable to lodging and, potentially, tourism research across various destinations. Focusing on the bed-and-breakfast industry, the authors conducted preliminary qualitative studies and a subsequent field survey to collect data from bed-and-breakfast owners and guests to develop and test a proposed model of experience economy concepts. The proposed measurement model includes four realms of experience and four theoretically justifiable nomological consequences. The data supported the dimensional structure of the four realms of experience, providing empirical evidence for both face and nomological validities of these realms and a starting point for measuring emerging experience economy concepts and practices within lodging and tourism settings. The authors discuss ways the measurement scale can be further refined for adoption by destination marketers and directions for future research.
1,301 citations
"Satisfying experiences: guided tour..." refers background in this paper
...…this paper looks at the current key issues related to tourism satisfaction, focusing on emotion-filled and memorable experiences (Goossens, 2000; Oh et al., 2007), that is, it looks at product design based on participation (Herbert, 2001), hedonism (Hosany & Gilbert, 2010), knowledge (Lee,…...
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...Therefore, this paper looks at the current key issues related to tourism satisfaction, focusing on emotion-filled and memorable experiences (Goossens, 2000; Oh et al., 2007), that is, it looks at product design based on participation (Herbert, 2001), hedonism (Hosany & Gilbert, 2010), knowledge...
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