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Journal ArticleDOI: 10.1080/1743873X.2020.1771345

Satisfying experiences: guided tours at cultural heritage sites

04 Mar 2021-Journal of Heritage Tourism (Informa UK Limited)-Vol. 16, Iss: 2, pp 201-217
Abstract: Cultural heritage has become a primary means for attracting visitors to cities, and a source of revenue through the design of guided tours that offer satisfying experiences at heritage sites. The a...

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Topics: Cultural heritage (69%)
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14 results found



Open access
01 Nov 2000-
Abstract: Ease of use and usefulness are believed to be fundamental in determining the acceptance and use of various, corporate ITs. These beliefs, however, may not explain the user’s behavior toward newly emerging ITs, such as the World-Wide-Web (WWW). In this study, we introduce playfulness as a new factor that reflects the user’s intrinsic belief in WWW acceptance. Using it as an intrinsic motivation factor, we extend and empirically validate the Technology Acceptance Model (TAM) for the WWW context. # 2001 Elsevier Science B.V. All rights reserved.

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Topics: Context (language use) (58%)

200 Citations


Open accessBook
01 Jan 1982-
Topics: Tourism geography (91%), Tourism (73%)

125 Citations


Journal ArticleDOI: 10.1080/13527258.2016.1274671
Elizabeth Stainforth1Institutions (1)
Abstract: In Museums in the New Mediascape: Transmedia, Participation, Ethics, Jenny Kidd offers a contemporary survey of new media in the museums sector, and addresses the question of the ‘museum as media’ ...

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Topics: Mediascape (71%), New media (54%)

31 Citations


Open access
01 Mar 2014-

31 Citations


References
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103 results found


Journal ArticleDOI: 10.1016/S0022-4359(00)00028-2
Abstract: The following study both synthesizes and builds on the efforts to conceptualize the effects of quality, satisfaction, and value on consumers’ behavioral intentions. Specifically, it reports an empirical assessment of a model of service encounters that simultaneously considers the direct effects of these variables on behavioral intentions. The study builds on recent advances in services marketing theory and assesses the relationships between the identified constructs across multiple service industries. Several competing theories are also considered and compared to the research model. A number of notable findings are reported including the empirical verification that service quality, service value, and satisfaction may all be directly related to behavioral intentions when all of these variables are considered collectively. The results further suggest that the indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.

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Topics: Service quality (59%), Customer satisfaction (57%), Service (business) (57%) ... read more

5,774 Citations


Journal ArticleDOI: 10.2307/1251707
Abstract: This paper defines hedonic consumption as those facets of consumer behavior that relate to the multisensory, fantasy and emotive aspects of product usage experience. After delineating these concept...

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4,469 Citations


Open accessJournal ArticleDOI: 10.1016/S0378-7206(00)00061-6
Ji-Won Moon1, Young-Gul Kim1Institutions (1)
Abstract: Ease of use and usefulness are believed to be fundamental in determining the acceptance and use of various, corporate ITs. These beliefs, however, may not explain the user’s behavior toward newly emerging ITs, such as the World-Wide-Web (WWW). In this study, we introduce playfulness as a new factor that reflects the user’s intrinsic belief in WWW acceptance. Using it as an intrinsic motivation factor, we extend and empirically validate the Technology Acceptance Model (TAM) for the WWW context. # 2001 Elsevier Science B.V. All rights reserved.

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3,243 Citations


Open accessBook
01 Jan 1990-
Abstract: The tourist gaze mass tourism and the rise and fall of the seaside resort the changing economics of the tourist industry working under the tourist gaze cultural changes and the restructuring of tourism gazing on history tourism, culture and social inequality.

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Topics: Tourism geography (70%), Tourism (62%), Social inequality (50%) ... read more

2,941 Citations


Journal ArticleDOI: 10.1016/J.TOURMAN.2004.12.002
01 Jun 2006-Tourism Management
Abstract: Both marketing practitioners and academic researchers have traditionally recognised the major influence that perceived value has on consumer behaviour. Tourism and hospitality research have recently shown an interest in value; especially, when investigated with quality and/or satisfaction. The present study has two primary objectives. First, to investigate the dimensionality of consumer value in a travel-related context (students’ travel behaviour), adopting Holbrook's typology, and combining it with negative inputs of value. Second, to explore the relations between consumer perceptual constructs such as perceived value, satisfaction and loyalty. This dual objective is undertaken by providing an LISREL model. The results confirm the existence of a quality–value–satisfaction–loyalty chain and illustrate the complexity of value dimensions that have been shown to be highly sensitive to the tourism experience.

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Topics: Consumer behaviour (56%), Loyalty (56%), Value (mathematics) (55%) ... read more

1,117 Citations