Service design approaches and applications in higher education: A thematic literature review
01 Oct 2020-Art, Design and Communication in Higher Education (Intellect)-Vol. 19, Iss: 2, pp 241-255
TL;DR: In this paper, the authors reveal current approaches of service design applied to higher education pedagogy, including courses and assignments, methods or models, pedagogical applications for specific groups and applications outside formal education.
Abstract: Service design has gained ground in the field of education. This article aims to reveal current approaches of service design applied to higher education pedagogy. The methodological approach is thematic literature review. Great variation in the application of service design can be found
through review of selected literature. Three key categories were used for analysis: service, method and value. Four main approaches emerge from the results: service design applied on (1) courses and assignments; (2) pedagogical methods or models; (3) pedagogical applications for specific groups
and (4) pedagogy outside formal education. Managers, teachers or researchers can use the results of this study to develop higher education pedagogy with service design approaches. Results also indicate possibilities for further research in the area of participatory design, international and
national collaboration or value creation.
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TL;DR: In this article, the authors analyzed research on digital design in art education in the context of higher education during the period 2000-2020 and found that digital design processes in artistic education promote the development of autonomy and self-critical capacities among students.
Abstract: Digital design processes in artistic education promote the development of autonomy and self-critical capacities among students. Digital technology has transformed university education and the development of transversal skills. The objective of this study is to analyze research on digital design in art education in the context of higher education during the period 2000–2020. Bibliometric techniques were applied to 1027 articles selected from the Scopus database. The findings yielded data on the scientific productivity of journals, authors, research institutions and countries/territories that promote this topic. The data show an exponential trend, with more insistence in the last three years. Six current schools of knowledge related to art, level, formation, faculty, perception and relationship were detected. This research establishes the link between education, art and technology in the university context, and it is a tool for decision making by promoters of this field of research.
6 citations
TL;DR: In this paper, the authors illustrate the design process and output of GIDE Milano 2015, a yearly international event for BSc design students and instructors held at the Politecnico di Milano De...
Abstract: The aim of this paper is to illustrate the design process and output of “GIDE Milano 2015”, a yearly international event for BSc design students and instructors held at the Politecnico di Milano De...
3 citations
Dissertation•
01 Jan 2015
2 citations
TL;DR: Wang et al. as discussed by the authors used the literature bibliometric method to review the existing research on design history curriculum reform based on the CNKI database and found that design history, industrial design history and teaching reform are the three main topics that Chinese scholars are more concerned with.
Abstract: There has been a significant gap in the comprehensive literature review of teaching reform of design history in the Chinese context. In order to bridge this gap, the literature bibliometric method is adopted to review the existing research on design history curriculum reform based on
the CNKI database. A keyword review perspective was used to clarify the existing topics in this field, as well as the hotspots of research. Our results reveal that design history, industrial design history and teaching reform are the three main topics that Chinese scholars are more concerned
with. As a specific discipline of design history curriculum, curriculum reform of industrial design history is the hotspot of existing research, and teaching reform is an influential research direction.
2 citations
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TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Abstract: Marketing inherited a model of exchange from economics, which had a dominant logic based on the exchange of “goods,” which usually are manufactured output The dominant logic focused on tangible resources, embedded value, and transactions Over the past several decades, new perspectives have emerged that have a revised logic focused on intangible resources, the cocreation of value, and relationships The authors believe that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision rather than goods is fundamental to economic exchange The authors explore this evolving logic and the corresponding shift in perspective for marketing scholars, marketing practitioners, and marketing educators
12,760 citations
TL;DR: In this paper, an eleventh foundational premise (fifth axiom) is introduced, focusing on the role of institutions and institutional arrangements in systems of value cocreation: service ecosystems.
Abstract: Service-dominant logic continues its evolution, facilitated by an active community of scholars throughout the world. Along its evolutionary path, there has been increased recognition of the need for a crisper and more precise delineation of the foundational premises and specification of the axioms of S-D logic. It also has become apparent that a limitation of the current foundational premises/axioms is the absence of a clearly articulated specification of the mechanisms of (often massive-scale) coordination and cooperation involved in the cocreation of value through markets and, more broadly, in society. This is especially important because markets are even more about cooperation than about the competition that is more frequently discussed. To alleviate this limitation and facilitate a better understanding of cooperation (and coordination), an eleventh foundational premise (fifth axiom) is introduced, focusing on the role of institutions and institutional arrangements in systems of value cocreation: service ecosystems. Literature on institutions across multiple social disciplines, including marketing, is briefly reviewed and offered as further support for this fifth axiom.
2,225 citations
Journal Article•
1,332 citations
TL;DR: This paper goes back to the original conceptions of participatory design that informed Christopher Alexander's early work on patterns and pattern languages and makes connections between the technicalities of design and the central place of values.
Abstract: There is a growing demand for advice about effective, time efficient ways of using ICT to support student learning in higher education. This paper uses one such area of activity - networked learning - as a context in which to outline a novel approach to educational design. The paper makes two main contributions. It provides a high level view of the educational design problem space. It then introduces the patterns based approach to educational design. While other professional communities, particularly in software engineering, have been developing patterns based approaches to sharing and re-using design experience, this paper goes back to the original conceptions of participatory design that informed Christopher Alexander's early work on patterns and pattern languages. In particular, it makes connections between the technicalities of design and the central place of values. A patterns based approach can help with encoding, sharing and using knowledge for educational design. But it is also a powerful way of connecting educational values and vision to the details of the tasks, tools and resources we offer our students.
450 citations
01 Jan 2011
TL;DR: In this article, the authors present an ethnographic study of three firms of professional service designers and details their work in three case studies, and describe designing for service as an exploratory process that aims to create new kinds of value relation between diverse actors within a socio-material configuration.
Abstract: This paper considers different ways of approaching service design, exploring what professional designers who say they design services are doing. First it reviews literature in the design and management fields, including marketing and operations. The paper proposes a framework that clarifies key tensions shaping the understanding of service design. It then presents an ethnographic study of three firms of professional service designers and details their work in three case studies. The paper reports four findings. The designers approached services as entities that are both social and material. The designers in the study saw service as relational and temporal and thought of value as created in practice. They approached designing a service through a constructivist enquiry in which they sought to understand the experiences of stakeholders and they tried to involve managers in this activity. The paper proposes describing designing for service as a particular kind of service design. Designing for service is seen as an exploratory process that aims to create new kinds of value relation between diverse actors within a socio-material configuration. This has implications for existing ways of understanding design and for research, practice and teaching.
257 citations