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Service engineering
Vasilios Andrikopoulos,Antonio Bucchiarone,Elisabetta Di Nitto,Raman Kazhamiakin,Stephen Lane,Valentina Mazza,Ita Richardson +6 more
- pp 271-337
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The article was published on 2010-01-01 and is currently open access. It has received 153 citations till now.read more
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Journal ArticleDOI
How to design and offer services successfully
TL;DR: Methods and important fields of action regarding the systematization of services – service engineering (SE) – as well as the integration of products and services – industrial product-service systems (PSS) – are presented.
Journal ArticleDOI
The Challenge of Conceptual Modeling for Product-Service Systems – Status-quo and Perspectives for Reference Models and Modeling Languages
TL;DR: This study evaluates the current support of reference models and modeling languages for setting up conceptual models for an integrated design and delivery of value bundles and first steps are proposed by exemplarily integrating reference modelsand modeling languages stemming from the service and manufacturing domains.
Book ChapterDOI
Monitoring business process compliance using compliance rule graphs
TL;DR: This work proposes a compliance monitoring framework that enables to monitor each activation of a compliance rule individually and can provide assistance in proactively enforcing compliance by deriving measures to render the rule activation satisfied.
Journal Article
Primavera gets agile : A successful transition to agile development : Adapting agility
Bob Schatz,Ibrahim Abdelshafi +1 more
TL;DR: Primavera's development team is a model for others looking to adopt agile processes as mentioned in this paper, and they learn how to deliver high-quality software while improving their team's quality of life.
Journal ArticleDOI
Exploring the alignment between service strategy and service innovation
Howard Lightfoot,Heiko Gebauer +1 more
TL;DR: In this paper, a qualitative, multi-case research design on 12 Western European capital goods manufacturers including 24 service innovation projects was employed, based on multiple sources of evidence: internal documentation of service innovation and development projects and, most importantly, interview data and participation in internal innovation workshops.
References
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Book ChapterDOI
Firm Resources and Sustained Competitive Advantage
TL;DR: In this article, the authors examined the link between firm resources and sustained competitive advantage and analyzed the potential of several firm resources for generating sustained competitive advantages, including value, rareness, imitability, and substitutability.
Journal ArticleDOI
Business Models, Business Strategy and Innovation
TL;DR: In this paper, the authors explore the significance of business models and explore their connections with business strategy, innovation management, and economic theory, and understand how the enterprise can organize to best meet customers' needs, get paid for doing so, and make a profit.
Book
Extreme Programming Explained: Embrace Change
TL;DR: You may love XP, or you may hate it, but Extreme Programming Explained will force you to take a fresh look at how you develop software.
Journal ArticleDOI
Customer value: The next source for competitive advantage
TL;DR: In this article, the authors present frameworks for thinking about customer value, customer value learning, and related skills that managers will need to create and implement superior customer value strategies in the next decade and beyond.
The unified modelling language reference manual
TL;DR: The Unified Modeling Language Reference Manual as discussed by the authors provides an excellent real-world guide to working with UML, from structured design methods of the '60s and '70s to the competing object-oriented design standards that were unified to create UML.
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