Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
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Cites background from "Service innovation barriers and fac..."
...In this study, these factors are classified into internal and external factors, where internal factors refer to those factors that act either as barrier or facilitator which could be controlled by the firm and external factors are those which are outside the preview of the firm (Sridhar and Ganesan, 2015)....
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...…study, these factors are classified into internal and external factors, where internal factors refer to those factors that act either as barrier or facilitator which could be controlled by the firm and external factors are those which are outside the preview of the firm (Sridhar and Ganesan, 2015)....
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References
56,555 citations
"Service innovation barriers and fac..." refers background or result in this paper
...Foxcroft et al. (2004) stated that with the help of panel of experts to evaluate the test specifications and the selection of items the content validity of a test can be enhanced....
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...5 cut-off proposed by Fornell and Larcker (1981) was accepted except customer and technology....
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...To accept discriminant validity we calculate the square value in Table 5, it is found that all squared correlations between the variables are lesser than the average variance extracted from the respective constructs, thus supporting the discriminant validity (Fornell and Larcker, 1981)....
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42,102 citations
"Service innovation barriers and fac..." refers methods in this paper
...The size of the sample for the study is determined based on the item-to subject ratio (Churchill and Peter, 1984) as well as the rule of thumb for SEM analysis is that the minimum sample size must not be lower than 200 samples (Kline, 2005)....
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"Service innovation barriers and fac..." refers background in this paper
...Previous research suggests that assurance between firm and customers can facilitate trust, which motivates firms to collaborate more closely (Fang et al., 2008; Moorman et al., 1992; Morgan and Hunt, 1994)....
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8,931 citations