Service Insurance: A New Approach in Cloud Brokerage
TL;DR: A novel methodology termed as service insurances is proposed, which is incorporated into the service broker as a new module and is expected to ensure customer’s satisfaction in context of a business application domain.
Abstract: In cloud service domain, an acceptable standard of quality of service (QoS) must be maintained for subscribed services. The performance measurement of those cloud services is based on the satisfaction of customers with respect to the pre-defined QoS. Deviation of QoS as mentioned in SLA results dissatisfaction among users. A large numbers of business entities and consumers are involved in this service delivery process. In business environment, guaranteeing the QoS and establishing the service contracts are essential. However, for the service providers, it is challenging to maintain the QoS at run-time. Moreover, even if it is maintained, additional cost may be needed. Sometime a categorization among the consumers (premium or ordinary) is also required due to the limitation of the resources. Thus, the service management for ensuring the delivery with desired QoS at least for the premium consumers is necessary. This paper proposes a novel methodology termed as service insurances, which is incorporated into the service broker as a new module. The proposed concept is expected to ensure customer’s satisfaction in context of a business application domain.
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Cites background from "Service Insurance: A New Approach i..."
...There are few existing studies (Bhattacharya and Choudhury 2015; Luo et al. 2010; Naldi 2014) in the literature into providing insurance plans within cloud environments....
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...One possible approach for providing such appropriate penalty or indemnity values is to offer an insurance plan along with the primary service (Bhattacharya and Choudhury 2015; Luo et al. 2010)....
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...One option for providing an indemnity which is commensurate with the importance of the service to users is an insurance plan (Bhattacharya and Choudhury 2015; Luo et al. 2010)....
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References
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"Service Insurance: A New Approach i..." refers background in this paper
...In browser security for cloud users it is necessary to protect encryption keys but loss of it is a serious threat towards security [12]....
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...Another attack in this course is metadata spoofing attack [12]....
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509 citations
"Service Insurance: A New Approach i..." refers background in this paper
...In another way the risks identified in [20] are nowhere associated with service life cycle; but it is indeed necessary for identifying vulnerability of services....
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...Any failure of supply chain [20] will affect this service offering....
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...In [20] the risk mentioned as Hardware Failure is decomposed into poor I/O performance, Poor CPU utilization etc....
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231 citations
"Service Insurance: A New Approach i..." refers background in this paper
...Sharing policies [11] at data centres and clouds plays important role here....
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