Book ChapterDOI
Service Insurance: A New Approach in Cloud Brokerage
Adrija Bhattacharya,Sankhayan Choudhury +1 more
- pp 39-52
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TLDR
A novel methodology termed as service insurances is proposed, which is incorporated into the service broker as a new module and is expected to ensure customer’s satisfaction in context of a business application domain.Abstract:
In cloud service domain, an acceptable standard of quality of service (QoS) must be maintained for subscribed services. The performance measurement of those cloud services is based on the satisfaction of customers with respect to the pre-defined QoS. Deviation of QoS as mentioned in SLA results dissatisfaction among users. A large numbers of business entities and consumers are involved in this service delivery process. In business environment, guaranteeing the QoS and establishing the service contracts are essential. However, for the service providers, it is challenging to maintain the QoS at run-time. Moreover, even if it is maintained, additional cost may be needed. Sometime a categorization among the consumers (premium or ordinary) is also required due to the limitation of the resources. Thus, the service management for ensuring the delivery with desired QoS at least for the premium consumers is necessary. This paper proposes a novel methodology termed as service insurances, which is incorporated into the service broker as a new module. The proposed concept is expected to ensure customer’s satisfaction in context of a business application domain.read more
Citations
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Journal ArticleDOI
Cloud service selection using cloud service brokers: approaches and challenges
TL;DR: This paper reviews the recent approaches that have been introduced and used for cloud service brokerage and proposes a set of attributes for a CSB to be considered effective, which have wider application in cloud computing environments.
Book ChapterDOI
Service Provisioning in Cloud: A Systematic Survey
TL;DR: In this article, an attempt has been made for analyzing the service provisioning techniques from different perspectives, including various techniques and methodologies, QoS parameter considered, context awareness, etc.
Journal ArticleDOI
Insurance for Improving User Satisfaction Level
TL;DR: A novel approach is proposed for providing insurance coverage for such root events by limiting insurance provisions to the users with the highest priority, and a criterion is presented for priority assignment to users, and an algorithm is proposed to provide insurance according to this priority.
References
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Proceedings ArticleDOI
Privacy-Preserving Public Auditing for Data Storage Security in Cloud Computing
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Cloud Computing: Benefits, Risks and Recommendations for Information Security
TL;DR: The presentation “Cloud Computing: Benefits, risks and recommendations for information security” will cover some the most relevant information security implications of cloud computing from the technical, policy and legal perspective.
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On Technical Security Issues in Cloud Computing
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Siani Pearson,Azzedine Benameur +1 more
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Resource management for isolation enhanced cloud services
TL;DR: Experimental results demonstrate that two resource management approaches are effective in isolating cache interference impacts a VM may have on another VM, and incorporate these approaches in the resource management framework of the example cloud infrastructure, which enables the deployment of VMs with isolation enhanced SLAs.