Social media use in local government: Linkage of technology, task, and organizational context

doi:10.1016/J.GIQ.2013.05.019

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Social media use in local government: Linkage of technology, task, and organizational context

Journal Article•DOI•

Social media use in local government: Linkage of technology, task, and organizational context

Gustavo Henrique Maultasch de Oliveira¹, Eric W. Welch¹•Institutions (1)

University of Illinois at Chicago¹

01 Oct 2013-Government Information Quarterly (JAI)-Vol. 30, Iss: 4, pp 397-405

TL;DR: This study demonstrates that social media tools are not a monolithic group and calls for greater research attention to the complex interactions among social media technology, task and organizational context.

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About: This article is published in Government Information Quarterly.The article was published on 2013-10-01. It has received 234 citations till now. The article focuses on the topics: Social media & Social computing.

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Citations

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Journal Article•DOI•

Citizens' engagement on local governments' Facebook sites. An empirical analysis: The impact of different media and content types in Western Europe

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Enrique Bonsón¹, Sonia Royo², Melinda Ratkai¹•Institutions (2)

University of Huelva¹, University of Zaragoza²

01 Jan 2015-Government Information Quarterly

TL;DR: Some initial research findings about the effect of different communicational strategies on citizen engagement are provided, which are very important factors in order to improve the effectiveness of e-participation offerings.

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351 citations

Cites background from "Social media use in local governmen..."

...SM technologies, like other previous waves of technology innovation, have their own transformational potential, but organizational and contextual factors are also essential to understand their results in public bureaucracies (Abdelsalam et al., 2013; Meijer & Thaens, 2013; Oliveira & Welch, 2013)....
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...…& Osella, 2013; Graham & Avery, 2013; Hofmann, Beverungen, Räckers, & Becker, 2013; Meijer & Thaens, 2013; Mossberger, Wu, & Crawford, 2013; Oliveira & Welch, 2013; Panagiotopoulos, Barnett, & Brooks, 2013; Reddick & Norris, 2013; Snead, 2013) and the use of Facebook for political…...
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Journal Article•DOI•

Does Twitter Increase Perceived Police Legitimacy

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Stephan Grimmelikhuijsen¹, Albert Meijer¹•Institutions (1)

Utrecht University¹

01 Jul 2015-Public Administration Review

TL;DR: In this article, a large and representative survey of Dutch citizens (N = 4,492) was conducted to test whether and how social media use affects perceived legitimacy for a major social media platform, Twitter.

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Abstract: Social media use has become increasingly popular among police forces. The literature suggests that social media use can increase perceived police legitimacy by enabling transparency and participation. Employing data from a large and representative survey of Dutch citizens (N = 4,492), this article tests whether and how social media use affects perceived legitimacy for a major social media platform, Twitter. A negligible number of citizens engage online with the police, and thus the findings reveal no positive relationship between participation and perceived legitimacy. The article shows that by enhancing transparency, Twitter does increase perceived police legitimacy, albeit to a limited extent. Subsequent analysis of the mechanism shows both an affective and a cognitive path from social media use to legitimacy. Overall, the findings suggest that establishing a direct channel with citizens and using it to communicate successes does help the police strengthen their legitimacy, but only slightly and for a small group of interested citizens.

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147 citations

Journal Article•DOI•

Social media for openness and accountability in the public sector: Cases in the Greek context

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Teta Stamati¹, Thanos Papadopoulos², Dimosthenis Anagnostopoulos¹•Institutions (2)

National and Kapodistrian University of Athens¹, University of Sussex²

01 Jan 2015-Government Information Quarterly

TL;DR: A study is conducted in the Greek context using interviews with top managers, policy makers, and relevant stakeholders across five initiatives to discuss distinct affordances for openness and accountability, and propose their inclusion as building blocks of the national ICT policy for transparency and accountability.

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127 citations

Journal Article•DOI•

Factors influencing social media use in local governments: The case of Italy and Spain

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María-Dolores Guillamón¹, Ana-María Ríos², Benedetta Gesuele, Concetta Metallo•Institutions (2)

University of Murcia¹, University of Cartagena²

01 Jul 2016-Government Information Quarterly

TL;DR: A synthetic indicator to measure Facebook use by local governments to disclose information and analyse the determinants of varying levels of Facebook use is constructed to contribute to the debate on local government transparency and provide important guidelines for developing appropriate social media strategies and policies.

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120 citations

Journal Article•DOI•

Developing and Testing an Integrative Framework for Open Government Adoption in Local Governments

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Stephan Grimmelikhuijsen¹, Mary K. Feeney²•Institutions (2)

Utrecht University¹, Arizona State University²

01 Jul 2017-Public Administration Review

TL;DR: In this paper, the authors investigate how structural, cultural, and environmental variables explain three dimensions of open government: accessibility, transparency, and participation, and conclude that a flexible and innovative culture positively relates to higher levels of transparency, whereas capacity is a strong predictor of adopting participatory features.

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Abstract: Open government is an important innovation to foster trustworthy and inclusive governments. The authors develop and test an integrative theoretical framework drawing from theories on policy diffusion and innovation adoption. Based on this, they investigate how structural, cultural, and environmental variables explain three dimensions of open government: accessibility, transparency, and participation. The framework is tested by combining 2014 survey data and observational data from 500 local U.S. government websites. Organizational structure, including technological and organizational capacity, is a determinant shared by all dimensions of open government. Furthermore, accessibility is affected by a mixture of an innovative and participative culture and external pressures. A flexible and innovative culture positively relates to higher levels of transparency, whereas capacity is a strong predictor of adopting participatory features. The main conclusion is that there is no one-size-fits-all solution to fostering the three dimensions of open government, as each dimension is subject to a unique combination of determinants.

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119 citations

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References

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Open Access

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Journal Article•DOI•

Users of the world, unite! The challenges and opportunities of Social Media

[...]

Andreas M. Kaplan¹, Michael Haenlein¹•Institutions (1)

ESCP Europe¹

01 Jan 2010-Business Horizons

TL;DR: A classification of Social Media is provided which groups applications currently subsumed under the generalized term into more specific categories by characteristic: collaborative projects, blogs, content communities, social networking sites, virtual game worlds, and virtual social worlds.

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13,932 citations

"Social media use in local governmen..." refers background in this paper

...The specific technologies include social networking applications, microblogging and wikis, among others (Kaplan & Haenlein, 2010; Kietzmann et al., 2011; Welch, 2012b)....
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...In the case of social media, many studies have emphasized the technology, by studying its features or functionalities (Kaplan & Haenlein, 2010; Kietzmann et al., 2011, 2012)....
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Journal Article•DOI•

A Ladder of Citizen Participation

[...]

Sherry R. Arnstein

01 Jul 1969-Journal of The American Planning Association

TL;DR: Beskriver ulike grader av brukermedvirkning, og regnes som en klassiker innenfor temaet Brukermedveirkning og psykisk helsearbeid as discussed by the authors.

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Abstract: Beskriver ulike grader av brukermedvirkning, og regnes som en klassiker innenfor temaet brukermedvirkning og psykisk helsearbeid.

...read moreread less

13,516 citations

"Social media use in local governmen..." refers background or methods in this paper

...0 tools for knowledge-sharing and collaboration within the organization (McAfee, 2006); and 4) facilitation of participation by citizens and external stakeholders, referring to a higher degree of communication and collaboration with citizens (Arnstein, 1969)....
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...…tasks, referring to the use of Web 2.0 tools for knowledge-sharing and collaboration within the organization (McAfee, 2006); and 4) facilitation of participation by citizens and external stakeholders, referring to a higher degree of communication and collaboration with citizens (Arnstein, 1969)....
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Journal Article•DOI•

Organizational Innovation: A Meta-Analysis Of Effects Of Determinants and Moderators

[...]

Fariborz Damanpour¹•Institutions (1)

Rutgers University¹

01 Sep 1991-Academy of Management Journal

TL;DR: A meta-analysis of the relationships between organizational innovation and 13 potential determinants resulted in statistically significant associations for specialization, functional differencing, and functional differences as mentioned in this paper. But, the authors did not consider the role of organizational innovation in organizational innovation.

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Abstract: A meta-analysis of the relationships between organizational innovation and 13 of its potential determinants resulted in statistically significant associations for specialization, functional differe...

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6,743 citations

"Social media use in local governmen..." refers background in this paper

...Different studies have looked at how attitudes towards change may influence adoption of innovation (Damanpour, 1991; Pierce & Delbecq, 1977)....
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Journal Article•DOI•

Task-technology fit and individual performance

[...]

Dale L. Goodhue¹, Ron Thompson²•Institutions (2)

University of Minnesota¹, University of Vermont²

01 Jun 1995-Management Information Systems Quarterly

TL;DR: This research highlights the importance of the fit between technologies and users' tasks in achieving individual performance impacts from information technology and suggests that task-technology fit when decomposed into its more detailed components, could be the basis for a strong diagnostic tool to evaluate whether information systems and services in a given organization are meeting user needs.

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Abstract: A key concern in Information Systems (IS) research has been to better understand the linkage between information systems and individual performance. The research reported in this study has two primary objectives: (1) to propose a comprehensive theoretical model that incorporates valuable insights from two complementary streams of research, and (2) to empirically test the core of the model. At the heart of the new model is the assertion that for an information technology to have a positive impact on individual performance, the technology: (1) must be utilized and (2) must be a good fit with the tasks it supports. This new model is moderately supported by an analysis of data from over 600 individuals in two companies. This research highlights the importance of the fit between technologies and users' tasks in achieving individual performance impacts from information technology. It also suggests that task-technology fit when decomposed into its more detailed components, could be the basis for a strong diagnostic tool to evaluate whether information systems and services in a given organization are meeting user needs.

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4,809 citations

"Social media use in local governmen..." refers background in this paper

...The type of task being performed has been found to affect different outcomes regarding technology usage (Goodhue & Thompson, 1995; Nunamaker et al., 1989a; Yaverbaum, 1988)....
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Posted Content•

Social Media? Get Serious! Understanding the Functional Building Blocks of Social Media

[...]

Jan Kietzmann¹, Kristopher Hermkens¹, Ian P. McCarthy¹, Bruno S. Silvestre²•Institutions (2)

Simon Fraser University¹, University of Winnipeg²

01 Apr 2011-Social Science Research Network

TL;DR: In this article, the authors present a framework that defines social media by using seven functional building blocks: identity, conversations, sharing, presence, relationships, reputation, and groups, and explain the implications that each block can have for how firms should engage with social media.

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Abstract: Traditionally, consumers used the Internet to simply expend content: they read it, they watched it, and they used it to buy products and services. Increasingly, however, consumers are utilizing platforms – such as content sharing sites, blogs, social networking, and wikis – to create, modify, share, and discuss Internet content. This represents the social media phenomenon, which can now significantly impact a firm’s reputation, sales, and even survival. Yet, many executives eschew or ignore this form of media because they don’t understand what it is, the various forms it can take, and how to engage with it and learn. In response, we present a framework that defines social media by using seven functional building blocks: identity, conversations, sharing, presence, relationships, reputation, and groups. As different social media activities are defined by the extent to which they focus on some or all of these blocks, we explain the implications that each block can have for how firms should engage with social media. To conclude, we present a number of recommendations regarding how firms should develop strategies for monitoring, understanding, and responding to different social media activities.

...read moreread less

3,551 citations

"Social media use in local governmen..." refers background in this paper

...The specific technologies include social networking applications, microblogging and wikis, among others (Kaplan & Haenlein, 2010; Kietzmann et al., 2011; Welch, 2012b)....
[...]
...In the case of social media, many studies have emphasized the technology, by studying its features or functionalities (Kaplan & Haenlein, 2010; Kietzmann et al., 2011, 2012)....
[...]