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Store atmosphere: an environmental psychology approach

About: The article was published on 1982-01-01 and is currently open access. It has received 2234 citations till now. The article focuses on the topics: Atmosphere.
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Journal ArticleDOI
TL;DR: A typology of service organizations is presented and a conceptual framework is advanced for exploring the impact of physical surroundings on the behaviors of both customers and employees as mentioned in this paper, where the authors propose a typology for service organizations.
Abstract: A typology of service organizations is presented and a conceptual framework is advanced for exploring the impact of physical surroundings on the behaviors of both customers and employees. The abili...

5,831 citations

Journal ArticleDOI
TL;DR: In this paper, consumer affective responses to product/consumption experiences and their relationship to selected aspects of postpurchase processes were examined in separate field studies of automobile own purchase processes.
Abstract: The author examines consumer affective responses to product/consumption experiences and their relationship to selected aspects of postpurchase processes. In separate field studies of automobile own...

2,316 citations

Journal ArticleDOI
TL;DR: In this article, the authors propose a comprehensive store choice model that includes three types of store environment cues (social, design, and ambient) as exogenous constructs, various store choice criteria (including shopping experience costs that heretofore have not been included in store choice models) as mediating constructs, and store patronage intentions as the endogenous construct.
Abstract: Research on how store environment cues influence consumers’ store choice decision criteria, such as perceived merchandise value and shopping experience costs, is sparse. Especially absent is research on the simultaneous impact of multiple store environment cues. The authors propose a comprehensive store choice model that includes (1) three types of store environment cues (social, design, and ambient) as exogenous constructs, (2) various store choice criteria (including shopping experience costs that heretofore have not been included in store choice models) as mediating constructs, and (3) store patronage intentions as the endogenous construct. They then empirically examine the extent to which environmental cues influence consumers’ assessments of a store on various store choice criteria and how those assessments, in turn, influence patronage intentions. The results of two different studies provide support for the model. The authors conclude by discussing the results to develop an agenda for addit...

2,088 citations


Cites background from "Store atmosphere: an environmental ..."

  • ...Ambient elements also have been associated with affective reactions (e.g., Donovan and Rossiter 1982; Greenland and McGoldrick 1994; Wakefield and Baker 1998), which consumers may experience as psychic costs in a retailing context....

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  • ...P at ro n - ag e In te n - ti o n s (– ) S tu d ie s Influence of Multiple Store Environment Cues / 127 Prior studies offer empirical support for the link between the general, holistic environment and affect (e.g., Babin and Darden 1996; Donovan and Rossiter 1982; Wakefield and Baker 1998)....

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  • ...Literature from environmental psychology (e.g., Mehrabian and Russell 1974; Russell and Pratt 1981), retailing (e.g., Donovan and Rossiter 1982), and marketing (e.g., Bitner 1990; Gardner and Siomkos 1985) provided the basis for the store environment perception and psychic cost scales....

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  • ...…1996), and crowding (e.g., Eroglu and Machleit 1990; Hui and Bateson 1991); •Examined how general constructs such as “store atmosphere” (e.g., Donovan and Rossiter 1982) or “physical attractiveness” of the store (e.g., Darden, Erdem, and Darden 1983) affect store patronage intentions;…...

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Journal ArticleDOI
TL;DR: In this article, the authors identify a comprehensive inventory of consumers' hedonic shopping motivations based on exploratory qualitative and quantitative studies and develop a six-factor scale that consists of adventure, gratification, role, value, social, and idea shopping motivations.

1,907 citations

Journal ArticleDOI
TL;DR: The authors found that emotional responses induced by the store environment can affect the time and money that consumers spend in the store and actual incremental spending, and the effects of the emotional factors of pleasure and arousal were shown to be additional to cognitive factors such as variety and quality of merchandise, price specialing and value for money.

1,473 citations