Strategy map of servitization
01 Oct 2017-
TL;DR: This multiple-case study discusses how the strategic logic of servitization can be explained by linking the key practices adopted by manufacturers to support critical processes while shifting their focus to project-based customer solutions.
Abstract: By representing the servitization of three leading corporations via a strategy map, this multiple-case study discusses how the strategic logic of servitization can be explained by linking the key practices adopted by manufacturers to support critical processes while shifting their focus to project-based customer solutions. The results draw on data collected from solution providers operating in the metal and machinery industries headquartered in Finland. By examining the strategic actions, tools, and processes behind the implementation of servitization, this study extends recent debates on the service-based business models of manufacturing companies. For servitization theory, this study develops a strategy map for a solution provider. For manufacturing firms, this study provides a framework and a tool for benchmarking, developing and implementing a strategy while mitigating the processes of long-term value creation and appropriation.
Citations
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TL;DR: A vision of the challenges facing the so-called “Industry of the Future” as studied by the research community of the IFAC Coordinating Committee 5 on Manufacturing and Logistics Systems, which includes four Technical Committees is summarized.
203 citations
TL;DR: In this paper, the implications of the adoption of circular economy business models on operations management (OM) decision-making processes, in the areas of product design, production planning and control, and logistics/supply chains, are examined and conceptualized.
157 citations
05 Feb 2018
TL;DR: In this paper, a review of more than 1,000 articles by combining author co-citation and qualitative content analyses is presented, and the authors suggest that a narrow range of theories and qualitative methods dominate in existing research.
Abstract: Purpose
The purpose of this paper is to organize and connect past research from different servitization-related scholarly communities.
Design/methodology/approach
This study reviews more than 1,000 articles by combining author co-citation and qualitative content analyses.
Findings
The structure and boundaries of the field are mapped, and the characteristics of the three identified servitization-related communities are assessed qualitatively. These three communities are product-service systems, solution business, and service science. The findings demonstrate that a narrow range of theories and qualitative methods dominate in existing research.
Originality/value
Through the lens of the sociology of science, this review critically evaluates servitization-related research and offers a list of themes that are considered important to the future development of the field. Regarding future research, the main recommendations are as follows: increasing the use of well-established theories from adjacent mature fields, borrowing ideas from different research communities to stimulate knowledge accumulation within and across communities, and reducing the level of description while increasing the number of confirmatory, quantitative, and longitudinal research designs. Finally, the development of formal structures for socialization (e.g. conferences and special issues) could allow the field to achieve a greater degree of scientific maturity and would influence the direction and pace of the development of servitization-related research.
155 citations
TL;DR: In this paper, the authors developed a taxonomy to characterize I4.0 business models and derive three super-patterns: integration, servitization, and expertization.
136 citations
TL;DR: In this paper, the authors examined the role of internal manufacturing flexibility in efficiency and novelty-centred business model design and subsequent firm performance, and found that manufacturing flexibility promotes both efficiency-and novelty-centered business model designs.
111 citations
References
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01 Oct 1984
TL;DR: In this article, buku ini mencakup lebih dari 50 studi kasus, memberikan perhatian untuk analisis kuantitatif, membahas lebah lengkap penggunaan desain metode campuran penelitian, and termasuk wawasan metodologi baru.
Abstract: Buku ini menyediakan sebuah portal lengkap untuk dunia penelitian studi kasus, buku ini menawarkan cakupan yang luas dari desain dan penggunaan metode studi kasus sebagai alat penelitian yang valid. Dalam buku ini mencakup lebih dari 50 studi kasus, memberikan perhatian untuk analisis kuantitatif, membahas lebih lengkap penggunaan desain metode campuran penelitian, dan termasuk wawasan metodologi baru.
78,012 citations
01 Feb 2009
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TL;DR: The research strategy of theory building from cases, particularly multiple cases, involves using one or more cases to create theoretical constructs, propositions, and/or midrange theory from case-based, empirical evidence.
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13,581 citations