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Journal ArticleDOI: 10.1080/08874417.2020.1858731

Tapping the Next Purchase: Embracing the Wave of Mobile Payment

02 Mar 2021-Journal of Computer Information Systems (Taylor & Francis)-pp 1-9
Abstract: This paper looks to determine the antecedents of Near Field Communication (NFC) mobile payment from a developing country’s perspective. This was done with the use of a conceptual framework based on...

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Topics: Mobile payment (66%), Mobile commerce (58%), Conceptual framework (53%)
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Open accessJournal ArticleDOI: 10.1016/J.MLWA.2021.100034
01 Jun 2021-
Abstract: Undoubtedly, mobile taxi booking (MTB) services have resulted in a significant disruption to the lives of the general public. However, with a lot of firms offering the service in Malaysia, this will bring about confusion to users, especially in deciding which MTB service is the best for their usage. As such, this research looks into determining the antecedents that affect the adoption of MTB services. This was achieved through the utilization of an extended Mobile Technology Acceptance Model (MTAM). A total of 330 usable responses were analyzed using Partial Least Squares-Structural Equation Modeling​ (PLS-SEM) and Artificial Neural Network (ANN) that yielded novel insights which will significantly benefit numerous stakeholders. Furthermore, this research extends the literature on MTB services from the perspective of a developing country and verifies the robustness of using an extended MTAM.

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Topics: Mobile technology (51%), Service (business) (51%)

1 Citations


Open accessJournal ArticleDOI: 10.1016/J.TECHFORE.2021.121345
Abstract: The study investigates the antecedents that affect consumers’ acceptance of behavioral targeting advertising (BTA) services by extending technology acceptance Model 2 (TAM2) with perceived risk. A two-stage PLS-SEM-artificial-neural-network (ANN) predictive analytic approach was adopted to analyze the collected data, of which PLS-SEM was first applied to test the hypotheses, followed by the ANN technique to detect the nonlinear effect on the model. A total of 475 usable self-administered questionnaires were collected, and the results showed that only the relationship between the image and perceived usefulness (PU) was not supported. As per Model B, the ranking of subjective norms (SN) and PU between the PLS-SEM and ANN model does not match each other, implying that hidden attributes may exist in affecting the role of SN and PU under the practical context of which the relationship between variables may not fully be explained by a linear perspective. The finding is beneficial for advertising practitioners and software developers who wish to optimize BTA results. Theoretically, the study extends TAM2 in the context of advertising, which is a neglected research area. Methodologically, the study is the first to apply TAM2 using the hybrid PLS-SEM-ANN in the context of advertising.

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Book ChapterDOI: 10.1007/978-3-030-82616-1_47
U Hao Lau1, Lai Ee Lee1, Di Kang Lew1, Lian Sien Loo1  +4 moreInstitutions (2)
25 Jun 2021-
Abstract: Mobile payment has been defined by many as the employment of wireless and other such technologies to pay for goods, services, and bills through mobile devices. While this method of payment has increased in popularity in Malaysia, its adoption rate among Malaysians categorized as baby boomers has not been as promising even though this group of people has high levels of spending. Unfortunately, the adoption of such payment methods has been the prime focus of many recent studies in this area, and this has consequently caused many scholars to overlook resistance. Hence, this study addresses the gap by utilizing an extended Innovation Resistance Theory. With this theory, variables such as usage, value, risk, tradition, image, as well as information barriers are used to comprehensively examine the behavioral intention of baby boomers to adopt mobile payment. A survey was conducted and 310 usable responses were collected from baby boomers across Malaysia. These participants had very limited to no experience with mobile payment. The data was then analyzed and it was found that barriers included in this study have significant relationships with the behavioral intention of baby boomers in Malaysia to adopt mobile payment. The present study provides contributions to many stakeholders to encourage Malaysian baby boomers to use mobile payment services.

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Topics: Mobile payment (61%), Payment (55%), Mobile commerce (53%)

Book ChapterDOI: 10.1007/978-3-030-82616-1_51
Jin Yang1, Garry Wei-Han Tan1, Keng-Boon Ooi1, Voon-Hsien Lee2  +1 moreInstitutions (2)
25 Jun 2021-
Abstract: Recently, mobile payment services are becoming more and more popular. However, compared to other parts of the world, Malaysia’s mobile payment services are still in the infancy stages. Hence, this study looks to study the variables that impact Malaysian customers’ intention to adopt mobile payment services in the retailing industry. In achieving this objective, a conceptual model was developed via an integration of the Information System Success Model and Trust Transfer Theory. An online survey was conducted that yielded 359 usable responses for this study which was subsequently analyzed using PLS-SEM. The results show that customer satisfaction and trust in mobile payment have a significant relationship with the intention to adopt mobile payment services in the retailing industry. From the results of this study, there were several insights proposed to retailers, mobile payment technology companies, and mobile payment application developers. In addition, this study fills the theoretical gap of comprehending the main antecedents influencing customers’ intention to adopt mobile payment services in the retailing industry via an integrated model.

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Topics: Mobile payment (68%), Mobile commerce (61%), Customer satisfaction (55%)

Open accessJournal ArticleDOI: 10.1007/S10796-021-10202-Z
Xiu-Kin Loh1, Voon-Hsien Lee1, Xiu-Ming Loh1, Garry Wei-Han Tan2  +5 moreInstitutions (6)
Abstract: As the COVID-19 pandemic continues to spread at an unprecedented rate, many universities around the world halted physical forms of teaching and learning to stop the spread of the virus. As a result, many university students were forced to utilize online learning through channels such as mobile social media. Due to the novelty of this situation, there are many unknowns particularly with the negative influences of mobile learning via social media on university students. Thus, this study looks to examine this subject matter from the perspective of the stimulus-organism-response theory. The uniquely developed research model included four stimuli (i.e., social overload, information overload, life invasion, and privacy invasion), two organisms (i.e., technostress and exhaustion) as well as a response in terms of reduced intention to use mobile learning via social media. The responses were collected from 384 university students via an online survey and analyzed with the Partial-Least-Square-Structural-Equation-Modelling. It was found that the antecedents for both technostress and exhaustion were able to account for more than half of their respective variances. Furthermore, technostress and exhaustion were significant facilitators of the students' reduced intention to use mobile learning via social media. In addition to the practical insights for stakeholders in the education industry, this study also posited several theoretical implications for researchers.

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Topics: Technostress (63%), Social media (54%), Distance education (52%) ... show more

References
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38 results found



Journal ArticleDOI: 10.2307/249008
Fred D. Davis1Institutions (1)
Abstract: Valid measurement scales for predicting user acceptance of computers are in short supply. Most subjective measures used in practice are unvalidated, and their relationship to system usage is unknown. The present research develops and validates new scales for two specific variables, perceived usefulness and perceived ease of use, which are hypothesized to be fundamental determinants of user acceptance. Definitions of these two variables were used to develop scale items that were pretested for content validity and then tested for reliability and construct validity in two studies involving a total of 152 users and four application programs. The measures were refined and streamlined, resulting in two six-item scales with reliabilities of .98 for usefulness and .94 for ease of use. The scales exhibited hgih convergent, discriminant, and factorial validity. Perceived usefulness was significnatly correlated with both self-reported current usage r = .63, Study 1) and self-predicted future usage r = .85, Study 2). Perceived ease of use was also significantly correlated with current usage r = .45, Study 1) and future usage r = .59, Study 2). In both studies, usefulness had a signficnatly greater correaltion with usage behavior than did ease of use. Regression analyses suggest that perceived ease of use may actually be a causal antecdent to perceived usefulness, as opposed to a parallel, direct determinant of system usage. Implications are drawn for future research on user acceptance.

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35,886 Citations


Journal ArticleDOI: 10.1080/07421222.2003.11045748
Abstract: Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to our original model. Based on our evaluation of those contributions, we propose minor refinements to the model and propose an updated DeLone and McLean IS Success Model. We discuss the utility of the updated model for measuring e-commerce system success. Finally, we make a series of recommendations regarding current and future measurement of IS success.

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8,549 Citations


Journal ArticleDOI: 10.1037/0012-1649.25.5.729
Albert Bandura1Institutions (1)
Abstract: The articles included in the special series in this issue of Developmental Psychology demonstrate that perceived self-efficacy for memory functioning is an important facet of metamemory. Self-beliefs of efficacy can enhance or impair performance through their effects on cognitive, affective, or motivational intervening processes. This commentary addresses a number of issues concerning the extension of self-efficacy theory to memory functioning. These include the following: the multidimensionality and measurement of perceived memory capabilities; the veridicality of memory self-appraisal; the efficacious exercise of personal control over memory functioning; the psychosocial processes by which people preserve a favorable sense of memory self-efficacy over the life span; and strategies for generalizing the impact of training in memory skills. Much of the research on perceived self-efficacy has focused on its role in the regulation of motivation, action, and affective arousal (Bandura, 1986; 1988a, 1988b, in press). More recently, research conducted within this conceptual framework has sought to clarify how perceived self-efficacy affects thinking processes, either as events of interest in their own right or as intervening influences of other aspects of psychosocial functioning. This research has begun to delineate the ways in which self-percepts of efficacy can enhance or impair the level of cognitive functioning (Bandura, in press). These cognitive effects take various forms.

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Topics: Cognitive skill (59%), Childhood memory (59%), Cognition (58%) ... show more

1,565 Citations


Open accessJournal ArticleDOI: 10.1016/J.INFBEH.2006.11.010
Abstract: We examined variations in maternal sensitivity at 6 months of child age as a function of child negativity and maternal physiology. We expected maternal vagal withdrawal in response to infant negative affect to facilitate the maintenance of sensitivity, but only for mothers of securely attached children. One hundred and forty-eight infant-mother dyads were observed in multiple contexts at 6 months of child age, and associations among maternal and child variables were examined with respect to 12-month attachment quality. Mothers of later securely attached children were more sensitive than mothers of avoidant children. However, sensitivity decreased for all mothers at high levels of infant negative affect. Furthermore, for mothers of avoidant children, vagal withdrawal was associated with sensitivity to child distress. No association was found between vagal withdrawal and sensitivity for mothers of securely attached children. This suggests that mothers of avoidant children may be uniquely challenged by the affective demands of their infants.

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Topics: Maternal sensitivity (72%)

292 Citations


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