The Citizen Satisfaction Index (CSI): Evidence for a Four Basic Factor Model in a German Sample
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In this paper, the authors proposed a citizen satisfaction index (CSI) that combines 18 different scales with items derived from qualitative research and then reduces those items to a set of 21 questions.About:
This article is published in Cities.The article was published on 2013-04-01 and is currently open access. It has received 132 citations till now. The article focuses on the topics: Confirmatory factor analysis.read more
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Rethinking the place brand: the interactive formation of place brands and the role of participatory place branding
TL;DR: This article propose a rethinking of place brands based on two pillars: first they incorporate more geographical understanding into place branding and, second, they outline a process that allows place elements and place-based associations to combine and form the place brand.
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Branding the destination versus the place: The effects of brand complexity and identification for residents and visitors
TL;DR: In this paper, the authors conducted two empirical studies to test the role of brand complexity for residents and tourists, and found that positive place attitude and place behaviour increase with a higher brand complexity.
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Is satisfaction the key? The role of citizen satisfaction, place attachment and place brand attitude on positive citizenship behavior
Sebastian Zenker,Natascha Rütter +1 more
TL;DR: In this article, the authors empirically show the role of citizen satisfaction in the field of urban research, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.
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Quality of life in cities – Empirical evidence in comparative European perspective
TL;DR: In this paper, the Flash Eurobarometer 366: Quality of Life in European Cities was used to investigate aspects of urban quality of life in European cities, including availability of services, environment and social aspects in cities and neighbourhood, socio-demographic factors and city characteristics such as economic development, labour market pressures, size, location, quality of institutions and safety.
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Let them do the work: a participatory place branding approach
Sebastian Zenker,Carsten Erfgen +1 more
TL;DR: In this paper, the authors highlight the importance of residents in the place branding process and argue that their special functions as ambassadors for the place constitute the most valuable assets in place branding, thus, a participatory place branding approach involving residents is needed.
References
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Marketing Places: Attracting Investment, Industry, and Tourism to Cities, States, and Nations
TL;DR: Kotler as mentioned in this paper argues that thousands of "places" - cities, states, and nations - are in crisis, and can no longer rely on national industrial policies such as federal matching funds, as a promise of jobs and protection.
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The state of psychological ownership: Integrating and extending a century of research
TL;DR: For instance, this article found that people develop feelings of ownership for a variety of objects, material and immaterial in nature, and refer to this state as psychological ownership, which they call psychological ownership.
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Psychological research online: report of Board of Scientific Affairs' Advisory Group on the Conduct of Research on the Internet.
Robert E. Kraut,Judith S. Olson,Mahzarin R. Banaji,Amy Bruckman,Jeffrey Cohen,Mick P. Couper +5 more
TL;DR: Some benefits and challenges of conducting psychological research via the Internet are described and recommendations to both researchers and institutional review boards for dealing with them are offered.
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Human research and data collection via the internet.
TL;DR: Alternative programming techniques (procedures for data collection) are compared, including client-side as opposed to server-side programming, and reasons that Web researchers are enthusiastic about the potential of the new methods are discussed.
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City branding: An effective assertion of identity or a transitory marketing trick?
TL;DR: In this paper, the authors use contemporary developments in marketing theory and practice to suggest how product branding can be transformed into city branding as a powerful image-building strategy, with significant relevance to the contemporary city.