The concept of perceived value: a systematic review of the research:
Citations
2,036 citations
Cites background from "The concept of perceived value: a s..."
...However, several attempts to create holistic conceptualizations of value have appeared (e.g., Khalifa 2004; Sánchez-Fernández and Iniesta-Bonilla 2007; SánchezFernández et al. 2009; Woodall 2003), which generally conceptualize it on an individual level (Holbrook 1994, 1999), assess the trade-off…...
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...Value is perhaps the most ill-defined and elusive concept in service marketing and management (Carú and Cova 2003; Sánchez-Fernández and Iniesta-Bonilla 2007; Woodall 2003)....
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1,342 citations
Cites background or methods from "The concept of perceived value: a s..."
...Typically, in the literature (see Sánchez-Fernández and Iniesta-Bonillo, 2007; Sánchez-Fernández et al., 2009) value concepts imply some form of No. 6 The customer is always a co-creator of value The customer as user is always involved in the value-creation process No. 7a The firm cannot…...
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...…value creation probably is among the most ill-defined and elusively used concepts in service marketing, and in management in general (cf. Carù and Cova, 2003; Sánchez-Fernández and Iniesta-Bonillo, 2007), the expressions value creation and create value are frequently used in the literature....
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...The customer looks for value in terms of becoming ‘better off’ in some way, either in economic and/or some other respect (cf. Sánchez-Fernández and Iniesta-Bonillo, 2007; Sánchez-Fernández et al., 2009)....
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658 citations
516 citations
Cites background from "The concept of perceived value: a s..."
...…customer (perceived) value, several authors continue to argue that the customer value construct requires further refinement and development (e.g., Sanchez-Fernandez and Iniesta-Bonillo 2007; Sanchez-Fernandez, Iniesta-Bonillo, and Holbrook 2009; Smith and Colgate 2007; Woodruff 1997; Zeithaml et…...
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...…Experience Due to the limitations of current conceptualizations of customer (perceived) value and associated measurement scales that have been previously outlined, further academic research is required to better understand the customer value construct (Sanchez-Fernandez and Iniesta-Bonillo 2007)....
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471 citations
Cites methods from "The concept of perceived value: a s..."
...Prior research (Hackett & Dilts, 2004; Sánchez-Fernández & Iniesta-Bonillo, 2007) has used this method or related methods, such as meta-synthesis (Douglas et al., 2008), to develop new research models and theories in different research domains. eWOM research has reported that it has a direct…...
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References
13,713 citations
"The concept of perceived value: a s..." refers background or methods or result in this paper
..., 1994), ‘dynamic’ (Parasuraman and Grewal, 2000; Woodruff and Gardial, 1996), and ‘subjective’ (Zeithaml, 1988)....
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...The conceptual confusion arises because the two constructs share certain common characteristics – especially the fact that both involve evaluative judgments that are subjective, personal, and context-dependent (Rust and Oliver, 1994; Zeithaml, 1988)....
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...It is thus apparent that perceived value is a broader and richer construct than a mere trade-off between ‘utility’ and ‘price’ (Monroe, 1990; Zeithaml, 1988)....
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...Adopting this approach, several authors have used the term ‘utility’ (in various ways) in their definitions of perceived value (e.g. Afuah, 2002; Thaler, 1985; Zeithaml, 1988)....
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...…literature agrees that ‘value’ and ‘quality’ are distinct constructs (Bolton and Drew, 1991; Day and Crask, 2000; Dodds and Monroe, 1985; Monroe and Krishnan, 1985), although several authors have noted the conceptual confusion that often exists between the terms (Oliver, 1999; Zeithaml, 1988)....
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9,362 citations
"The concept of perceived value: a s..." refers background in this paper
...In contrast, ‘values’ are important personal beliefs that people hold with respect to themselves and the goals for which they strive (Rokeach, 1968, 1973)....
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7,029 citations
"The concept of perceived value: a s..." refers background in this paper
...Utilitarian and hedonic value: Although consumption activities produce both utilitarian and hedonic outcomes (Babin et al., 1994), Holbrook and Hirschman (1982) observed that conventional research up until the early 1980s had neglected the hedonic component of the consumption experience....
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6,176 citations
"The concept of perceived value: a s..." refers background or methods in this paper
...Some authors have suggested that perceived quality is an antecedent that has a positive effect on perceived value (Cronin et al., 2000; Lapierre et al., 1999), whereas others have contended that quality is a sub-component of overall value (Holbrook, 1999; Sweeney and Soutar, 2001)....
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...Some of these studies have sought to explain value through certain variables, including: (i) corporate image (Andreassen and Lindestad, 1998); (ii) quality and sacrifice (Cronin et al., 2000); (iii) service quality, social value, play, aesthetics, and time and effort spent (Gallarza and Gil, 2006); (iv) sacrifice, benefit, personal preference, and the perceived situation (Blackwell et al....
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...…have sought to explain value through certain variables, including: (i) corporate image (Andreassen and Lindestad, 1998); (ii) quality and sacrifice (Cronin et al., 2000); (iii) service quality, social value, play, aesthetics, and time and effort spent (Gallarza and Gil, 2006); (iv) sacrifice,…...
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..., 2000; McDougall and Levesque, 2000), whereas others have used several items (Andreassen and Lindestad, 1998; Blackwell et al., 1999; Cronin et al., 2000; Chen and Dubinsky, 2003; Gallarza and Gil, 2006)....
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...…measure respondents’ perceptions of value some of them have used a single item (Caruana et al., 2000; McDougall and Levesque, 2000), whereas others have used several items (Andreassen and Lindestad, 1998; Blackwell et al., 1999; Cronin et al., 2000; Chen and Dubinsky, 2003; Gallarza and Gil, 2006)....
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