The Effect of Organizational Reputation on E-loyalty: The Roles of E-trust and E-satisfaction
Citations
28 citations
Cites result from "The Effect of Organizational Reputa..."
...In line with prior research [55,108,109], the results confirm that reputation is recognized as a fundamental aspect that effects e-trust....
[...]
28 citations
14 citations
Cites background from "The Effect of Organizational Reputa..."
...The final stage is behavioral loyalty, in which customers convert intentions into actions (Sadeghi et al., 2019)....
[...]
10 citations
6 citations
References
56,555 citations
"The Effect of Organizational Reputa..." refers methods in this paper
...Finally, e-satisfaction was measured according to the Fornell et al. (1996) questionnaire that includes items such as: “I am satisfied with the product of this online web site” (Table 1)....
[...]
19,920 citations
"The Effect of Organizational Reputa..." refers background in this paper
...Also according to Morgan and Hunt (1994), the idea of trust can be characterized as the “confidence in the exchange partner’s reliability and integrity.”...
[...]
5,428 citations
"The Effect of Organizational Reputa..." refers result in this paper
...But other previously scientific performed examinations showed that trust had significant positive effect on the loyalty in both offline (Chaudhuri & Holbrook, 2001) and online (Pitta et al., 2006; Sirdeshmukh et al., 2002)....
[...]
4,862 citations
"The Effect of Organizational Reputa..." refers background in this paper
...According to Fombrun and Shanley (1990), the attitudinal definition of organisation reputation holds that it consists of the net full of feeling or enthusiastic response as well as the general estimation in which a company is held by its constituents (Caruana & Ewing, 2010)....
[...]
4,526 citations
"The Effect of Organizational Reputa..." refers background in this paper
...The results indicate that perceived company reputation and willingness to customize products and services can significantly affect initial trust on online settings in the United States of America (Koufaris & HamptonSosa, 2004; Yoon, 2002)....
[...]
...X No. 1 Kingdom (Johnson & Grayson, 2005), legal service web sites to consumers in such sensitive fields as law and medicine in the United states of America (McKnight et al., 2002)....
[...]
...Also, the effect of reputation on trust an online auction market in the United States of America is well established in Ba and Pavlou (2002)’ research....
[...]
...Kingdom (Johnson & Grayson, 2005), legal service web sites to consumers in such sensitive fields as law and medicine in the United states of America (McKnight et al., 2002)....
[...]