The experience of agency in human-computer interactions: a review.

doi:10.3389/FNHUM.2014.00643

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The experience of agency in human-computer interactions: a review.

Journal Article•DOI•

The experience of agency in human-computer interactions: a review.

Hannah Limerick¹, David Coyle¹, James W. Moore²•Institutions (2)

University of Bristol¹, Goldsmiths, University of London²

21 Aug 2014-Frontiers in Human Neuroscience (Frontiers)-Vol. 8, pp 643-643

TL;DR: The overlap between HCI and sense of agency for computer input modalities and system feedback, computer assistance, and joint actions between humans and computers is explored.

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Abstract: The sense of agency is the experience of controlling both one's body and the external environment. Although the sense of agency has been studied extensively, there is a paucity of studies in applied "real-life" situations. One applied domain that seems highly relevant is human-computer-interaction (HCI), as an increasing number of our everyday agentive interactions involve technology. Indeed, HCI has long recognized the feeling of control as a key factor in how people experience interactions with technology. The aim of this review is to summarize and examine the possible links between sense of agency and understanding control in HCI. We explore the overlap between HCI and sense of agency for computer input modalities and system feedback, computer assistance, and joint actions between humans and computers. An overarching consideration is how agency research can inform HCI and vice versa. Finally, we discuss the potential ethical implications of personal responsibility in an ever-increasing society of technology users and intelligent machine interfaces.

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Cognitive engineering

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Keith Duncan

01 Jun 1986

1,197 citations

Journal Article•DOI•

What Is the Sense of Agency and Why Does it Matter

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James W. Moore¹•Institutions (1)

Goldsmiths, University of London¹

29 Aug 2016-Frontiers in Psychology

TL;DR: What the authors currently know about sense of agency is summarized; looking at how it is measured and what theories there are to explain it and some of the potential applications are explored.

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Abstract: Sense of agency refers to the feeling of control over actions and their consequences. In this article I summarise what we currently know about sense of agency; looking at how it is measured and what theories there are to explain it. I then explore some of the potential applications of this research, something that the sense of agency research field has been slow to identify and implement. This is a pressing concern given the increasing importance of ‘research impact’.

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311 citations

Journal Article•DOI•

Multifaceted trust in tourism service robots

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Sangwon Park¹•Institutions (1)

Hong Kong Polytechnic University¹

01 Mar 2020-Annals of Tourism Research

TL;DR: In this article, the authors proposed a model of multifaceted trust in service robots comprised of three constructs (performance, process, and purpose) and tested the trust model that considers institution-based trust, trusting belief, and intention.

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130 citations

Journal Article•DOI•

Autonomous Self-Healing, Antifreezing, and Transparent Conductive Elastomers

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Ren'ai Li¹, Ting Fan¹, Guangxue Chen¹, Kaili Zhang¹, Bin Su², Junfei Tian¹, Minghui He¹ - Show less +3 more•Institutions (2)

South China University of Technology¹, Huazhong University of Science and Technology²

06 Jan 2020-Chemistry of Materials

TL;DR: In this article, the authors synthesize all-in-one molecular networks that are autonomously self-healable over a wide temperature range (from subzero to high), transparent, stretchable, and conductive.

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Abstract: It is a challenge to synthesize all-in-one molecular networks that are autonomously self-healable over a wide temperature range (from subzero to high), transparent, stretchable, and conductive. Her...

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109 citations

Journal Article•DOI•

Neural interfaces for somatosensory feedback: bringing life to a prosthesis.

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Dustin J. Tyler¹•Institutions (1)

Case Western Reserve University¹

01 Dec 2015-Current Opinion in Neurology

TL;DR: In this paper, the authors reviewed several attempts to replace lost somatosensation by sensory substitutions and concluded that lost Somatosensation is critical to the feeling of connection and control of one's own body.

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Abstract: Purpose of reviewWhen an individual loses a limb, he/she loses touch with the world and with the people around him/her. Somatosensation is critical to the feeling of connection and control of one's own body. Decades of attempts to replace lost somatosensation by sensory substitutions have been ineff

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88 citations

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References

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Open Access

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Design of Everyday Things

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Donald A. Norman, John Stasko, Jeff Pierce, Colin Potts, Chris Shaw - Show less +1 more

01 Jan 2007

TL;DR: In this article, the authors reveal how smart design is the new competitive frontier, and why some products satisfy customers while others only frustrate them, and how to choose the ones that satisfy customers.

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Abstract: Revealing how smart design is the new competitive frontier, this innovative book is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

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7,238 citations

Book•

Designing the User Interface: Strategies for Effective Human-Computer Interaction

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Ben Shneiderman¹•Institutions (1)

University of Maryland, College Park¹

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TL;DR: The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction and user experience (UX) design.

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Abstract: For courses in Human-Computer Interaction. The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction (HCI) and user experience (UX) design. This classic book has defined and charted the astonishing evolution of user interfaces for three decades. Students and professionals learn practical principles and guidelines needed to develop high quality interface designs that users can understand, predict, and control. The book covers theoretical foundations and design processes such as expert reviews and usability testing. By presenting current research andinnovations in human-computer interaction, the authors strive toinspire students, guide designers, and provoke researchers to seek solutions that improve the experiences of novice and expert users, while achieving universal usability. The authors also provide balanced presentations on controversial topics such as augmented and virtual reality, voice and natural language interfaces, and information visualization. Updates include current HCI design methods, new design examples, and totally revamped coverage of social media, search and voice interaction. Major revisions were made toEVERY chapter, changing almost every figure (170 new color figures) and substantially updating the references.

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6,896 citations

Book•

The Design of Everyday Things

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Donald A. Norman

01 Jan 1988

TL;DR: Revealing how smart design is the new competitive frontier, this innovative book is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

...read moreread less

Abstract: Revealing how smart design is the new competitive frontier, this innovative book is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

...read moreread less

6,027 citations

"The experience of agency in human-c..." refers background in this paper

...Parallel to the Gulf of Execution, Norman describes the Gulf of Evaluation (Norman, 1988), which refers to the mismatch between the system’s feedback regarding it’s actual state and how this state is perceived by the user in terms of their expectations and intentions (see Figure 2)....
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...For example, a mobile phone interface and an automatic flight deck will have distinctly different Gulfs of Evaluation and therefore require different forms of feedback to be presented to the user....
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...The Gulf of Evaluation will differ depending on the particular interface, context, requirements and user expectations....
[...]
...In this case conflicting information from a control panel, which operators had come to trust and rely on, contributed to initial operator inaction and delayed the response to the escalating crisis (Norman, 1988, pp. 43–44)....
[...]

Book•

The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places

[...]

Bryon Reeves¹, Clifford Nass¹•Institutions (1)

Stanford University¹

01 Jan 1996

TL;DR: This chapter discusses the media equation, which describes the role media and personality play in the development of a person's identity and aims at clarifying these roles.

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Abstract: Part I. Introduction: 1. The media equation Part II. Media and Manners: 2. Politeness 3. Interpersonal distance 4. Flattery 5. Judging others and ourselves Part III. Media and Personality: 6. Personality of characters 7. Personality of interfaces 8. Imitating a personality Part IV. Media and emotion: 9. Good versus bad 10. Negativity 11. Arousal Part V. Media and Social Roles: 12. Specialists 13. Teammates 14. Gender 15. Voices 16. Source orientation Part VI. Media and Form: 17. Image size 18. Fidelity 19. Synchrony 20. Motion 21. Scene changes 22. Subliminal images Part VII. Final Words: 23. Conclusions about the media equation References.

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4,690 citations

"The experience of agency in human-c..." refers background in this paper

...A contrasting perspective posits that humans automatically treat computers as social actors (Reeves and Nass, 1996); this is known as the Media Equation....
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Journal Article•DOI•

Talking off the top of your head: toward a mental prosthesis utilizing event-related brain potentials

[...]

Lawrence A. Farwell¹, Emanuel Donchin¹•Institutions (1)

University of Illinois at Urbana–Champaign¹

01 Dec 1988-Electroencephalography and Clinical Neurophysiology

TL;DR: The analyses suggest that this communication channel can be operated accurately at the rate of 0.20 bits/sec, which means that subjects can communicate 12.0 bits, or 2.3 characters, per min.

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3,038 citations

"The experience of agency in human-c..." refers background in this paper

...Brain Machine Interfaces (BMI) use different aspects of the brain’s cortical activity such as P300 (Farwell and Donchin, 1988) or slow cortical potentials (Hinterberger et al., 2004) to control objects such as prosthetic arms (Velliste et al., 2008), external devices (Wolpaw and McFarland, 2004)…...
[...]
...Brain Machine Interfaces (BMI) use different aspects of the brain’s cortical activity such as P300 (Farwell and Donchin, 1988) or slow cortical potentials (Hinterberger et al., 2004) to control objects such as prosthetic arms (Velliste et al., 2008), external devices (Wolpaw and McFarland, 2004) and computer cursers (Kennedy et al., 2000)....
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