The experience of work‐related stress across occupations
01 Mar 2005-Journal of Managerial Psychology (Emerald Group Publishing Limited)-Vol. 20, Iss: 2, pp 178-187
TL;DR: In this paper, three stress related variables (psychological well-being, physical health, and job satisfaction) are discussed and comparisons are made between 26 different occupations on each of these measures.
Abstract: Purpose – To compare the experience of occupational stress across a large and diverse set of occupations. Three stress related variables (psychological well‐being, physical health and job satisfaction) are discussed and comparisons are made between 26 different occupations on each of these measures. The relationship between physical and psychological stress and job satisfaction at an occupational level is also explored.Design/methodology/approach – The measurement tool used is a short stress evaluation tool which provides information on a number of work related stressors and stress outcomes. Out of the full ASSET database 26 occupations were selected for inclusion in this paper.Findings – Six occupations are reporting worse than average scores on each of the factors – physical health, psychological well‐being and job satisfaction (ambulance workers, teachers, social services, customer services – call centres, prison officers and police). Differences across and within occupational groups, for example, teac...
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References
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TL;DR: A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals as discussed by the authors, and three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment.
Abstract: A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals. Three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment. Various psychometric analyses showed that the scale has both high reliability and validity as a measure of burnout.
10,212 citations
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TL;DR: The shorter GHQ is remarkably robust and works as well as the longer instrument, and the latter should only be preferred if there is an interest in the scaled scores provided in addition to the total score.
Abstract: Background. In recent years the 12-item General Health Questionnaire (GHQ-12) has been extensively used as a short screening instrument, producing results that are comparable to longer versions of the GHQ.Methods. The validity of the GHQ-12 was compared with the GHQ-28 in a World Health Organization study of psychological disorders in general health care. Results are presented for 5438 patients interviewed in 15 centres using the primary care version of the Composite International Diagnostic Instrument, or CIDI-PC.Results. Results were uniformly good, with the average area under the ROC curve 88, range from 83 to 95. Minor variations in the criteria used for defining a case made little difference to the validity of the GHQ, and complex scoring methods offered no advantages over simpler ones. The GHQ was translated into 10 other languages for the purposes of this study, and validity coefficients were almost as high as in the original language. There was no tendency for the GHQ to work less efficiently in developing countries. Finally gender, age and educational level are shown to have no significant effect on the validity of the GHQ.Conclusions. If investigators wish to use a screening instrument as a case detector, the shorter GHQ is remarkably robust and works as well as the longer instrument. The latter should only be preferred if there is an interest in the scaled scores provided in addition to the total score.
3,339 citations
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TL;DR: In this article, the authors present a conceptual framework for understanding the dynamics of burnout, including determinants of and interrelationships among the three burnout components, including emotional exhaustion, depersonalization, and diminished personal accomplishment.
Abstract: Burnout is a unique type of stress syndrome, characterized by emotional exhaustion, depersonalization, and diminished personal accomplishment. Although burnout has been shown to be potentially very costly in the helping professions, such as nursing, education, and social work, little work has been done thus far to establish its generalizability to industry. This article reviews the literature on burnout and provides a conceptual framework designed to improve the understanding of burnout. Propositions are presented that are aimed at clarifying the dynamics of burnout, including determinants of and interrelationships among the three burnout components.
2,406 citations
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TL;DR: In this paper, the authors describe new instruments for the measurement of both job-related and non-job int-nta! health, which cover two axes of affective well-being, based upon dimensions of pleasure and arousal, and reported competence, aspiration and negative job carryover.
Abstract: New instruments iire described for the measurement of both job-related and non-job int-nta! health. These cover two axes of affective well-being, based upon dimensions of pleasure and arousal, and aLso reported competence, aspiration and negative job carry-over. Baseline data are presented from a sample of I6S6 job-holders, and earlier uses ot the well-being scales are summarized. The instruments appear to be psychomertilally acceptable, and are associated with demographic and occupational features in i-xpected ways For example, older employees report greater job-relaced well-being; occupational level ispositivcly correlated with job depressiiin enthusiasm burnegatively ;issociated with job anxiety-contentment; deprL-,ssion-cnthusiasm is mure predictable Irom (ow-to-medium opportunity for skill use and task variety, wiiereas anxietyI ontentment is more a funcrinn {)i wcjrkload or iinccTtainty. Many studies have examined the impact of work and careers on job-related and non-job mental health. Nevertheless, there is still a shortage of instruments whose psychometric properties have been determined through data from large samples of employees of both genders and several occupational levels. In particular, there is a need for measures which can provide information about atiective well-being, SLibjective competence and aspiration, through scores which can be compared with known means and standard deviations from appropriate demographic groups. This paper aims to address those deficiencies, by describing new instruments and summarizing values obtained from a large sample of British job-holders. The approach to affective well-being is through two principal axes ('anxiety-contentment' and 'deprcssion-enrhusiasm') which have emerged us important m non-ocrupacionaJ research, and which will be examined through parallel measures in both job-related and non-job settings. No other instruments are currently available which cover the full range of those axes in both types ol setting. The approach taken is one which emphasizes practicality as well as psychometric acceptability. Many occupational researchers are deterred by the length and cumbersome language ot some previous instruments, and are tempted to introduce their own miidihcations or creare new scales for one-off application. Such cjevelopments prevent the accumulation (jt comparative data and encourage an over-extensive range of instruments which all purport to tap the same construct. It is hoped that the straightforward nature of the stales introduced in this paper will be of value in many occupational settings.
1,300 citations
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TL;DR: Coronary heart disease and mental ill health together, therefore, represent a serious cost for industry both in human and financial terms.
Abstract: Felton & Cole (1963) estimate that all cardiovascular diseases accounted for 12 per cent of the time lost by the ‘working population’ in the US, for a total economic loss of about $4 billion in a single year. A report (1969) by the Department of Health and Social Security in the UK shows, as Aldridge (1970) indicates, that the sum of incapacity for men suffering from mental, psychoneurotic and personality disorders, nervousness, debility and migraine headache accounted for 22·8 million work days lost in 1968 alone (second only to bronchitis in the league table of illness and lost working days). Coronary heart disease and mental ill health together, therefore, represent a serious cost for industry both in human and financial terms.
1,213 citations