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Journal ArticleDOI

The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust

01 Oct 2011-International Journal of Information Management (INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT)-Vol. 31, Iss: 5, pp 469-479
TL;DR: It was found that trust is transferred from an intermediary to the community of sellers, implying that the trustworthiness of the intermediary plays a critical role in determining the extent to which consumers trust and accept the sellers in the e-marketplace.
About: This article is published in International Journal of Information Management.The article was published on 2011-10-01. It has received 498 citations till now. The article focuses on the topics: Consumer behaviour & Loyalty.
Citations
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Journal ArticleDOI
TL;DR: It is found that brand trust has a fully mediating role in converting the effects of enhanced relationships in brand community to brand loyalty.

723 citations

Journal ArticleDOI
TL;DR: In this article, the authors focus on holidaymakers' perspectives using Internet bookings for their holidays and reveal the associations between Internet perceived risks and the relatively equal influence of product and e-channel risks in consumers' trust.

300 citations


Cites background or result from "The impact of consumer trust on att..."

  • ...Even if the impact of risks upon trust has been repeatedly discussed in the literature (Hong and Cho, 2011; Dowling, 1999; Laroche et al., 2004; Kiang et al., 2011), this study reveals that product (H5; H6) and web-vendor oriented risks (H8; H9) influence trust (and ultimately purchasing decisions) to almost the same extent....

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  • ...These findings are in accordance with the results from the studies of Hong and Cho (2011), Taylor and Strutton (2010), and Wang and Chang (2013), which also present the importance of web-vendors' trustworthiness and consumers' concern for potential fraud during online transactions....

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  • ...Moreover, the consumers' level of trust in the online platform, and in its safety and security, helps to construct a psychological belief in the e-vendor which ultimately determines the likelihood of a sale being made (Hong and Cho, 2011)....

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  • ...It plays a crucial role in determining online purchasing intentions (Hong and Cho, 2011) and shopping decisions (Buttner and Goritz, 2008)....

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  • ...Even if the impact of risks upon trust has been repeatedly discussed in the literature (Hong and Cho, 2011; Dowling, 1999; Laroche et al., 2004; Kiang et al., 2011), this study reveals that product (H5; H6) and web-vendor oriented risks (H8; H9) influence trust (and ultimately purchasing decisions)…...

    [...]

Journal ArticleDOI
TL;DR: This study proposes a research model to combine justice, technology and trust, in order to investigate complaint intentions and indicates that distributive and interactional justice contribute significantly to customer satisfaction and, in turn, to complaint intentions, but procedural justice does not.

283 citations


Cites background from "The impact of consumer trust on att..."

  • ...Trust belief is an important precursor to online consumers forming a psychological belief in e-vendors (Hong & Cho, 2011; Palvia, 2009)....

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Journal ArticleDOI
TL;DR: A path model is empirically test such that Internet vendors would have adequate solutions to increase trust and suggests that consumers with high overall trust demonstrate a higher intention to purchase online.

279 citations


Cites background from "The impact of consumer trust on att..."

  • ...Research model. way, although the acceptance of trust involves taking certain risks (Hong & Cho, 2011)....

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  • ...…2014) e Purchase Intention X X X X X (Hsu et al., 2006) EDT; TPB Continuance Intention X X (Vijayasarathy, 2004) TAM; TPB; TRA Intention X X X (Hong & Cho, 2011) e Purchase Intention X X X X (Teo & Liu, 2005) TRA Willingness to buy X X X (Connolly & Bannister, 2007) e Perceived Risk X X X…...

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Journal ArticleDOI
TL;DR: A comprehensive advertising model that combines a Web advertising model, personalization and flow theory in understanding the antecedents of purchase intention and influence processes in the context of smartphone advertisements is suggested.

278 citations

References
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Journal ArticleDOI
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Abstract: The statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined. A drawback of the commonly applied chi square test, in addit...

56,555 citations


"The impact of consumer trust on att..." refers background in this paper

  • ...In general, convergent alidity can be claimed when critical ratios (CR) are 2 or above, stanardized factor loadings are 0.5 or above, and averaged variances xpected (AVE’s) are 0.5 or above (Fornell & Larcker, 1981; Hair t al., 2006)....

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Journal ArticleDOI
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Abstract: In this article, we provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development. We present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests. We discuss the comparative advantages of this approach over a one-step approach. Considerations in specification, assessment of fit, and respecification of measurement models using confirmatory factor analysis are reviewed. As background to the two-step approach, the distinction between exploratory and confirmatory analysis, the distinction between complementary approaches for theory testing versus predictive application, and some developments in estimation methods also are discussed.

34,720 citations


"The impact of consumer trust on att..." refers background in this paper

  • ...Construct validity can be evaluated by assessing (1) unidimensionality, (2) convergent validity, (3) discriminant validity, and (4) nomological validity (Anderson & Gerbing, 1988)....

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Book
17 Mar 1980
TL;DR: In this paper, the author explains "theory and reasoned action" model and then applies the model to various cases in attitude courses, such as self-defense and self-care.
Abstract: Core text in attitude courses. Explains "theory and reasoned action" model and then applies the model to various cases.

26,683 citations


"The impact of consumer trust on att..." refers background in this paper

  • ...From the perspecive of the theory of reasoned action (TRA), favorable trust does ot directly lead to positive behavioral intention, but instead first ffects the attitude, which then brings about changes in intenions and behavior (Ajzen & Fishbein, 1980)....

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Journal ArticleDOI
TL;DR: Relationship marketing, established, developing, and maintaining successful relational exchanges, constitutes a major shift in marketing theory and practice as mentioned in this paper, after conceptualizing relationship relationships as a set of relationships.
Abstract: Relationship marketing—establishing, developing, and maintaining successful relational exchanges—constitutes a major shift in marketing theory and practice. After conceptualizing relationship marke...

19,920 citations