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The impact of mobile device applications in the improvement of public transportation

In this article , a focus group was used to analyze the impact of mobile applications on the development of public transportation in Lisbon and Porto, with the goal of improving the quality of public transport.
In order to achieve carbon emissions' target imposed by the European commission, there were exceptional measures executed. The goal was to encourage the use of public transport in urban areas. It was assumed in this study that digitalization at the service of users and managers of public transport networks is a key instrument to improve their efficiency and attractiveness. Given the topicality and importance of the subject, it was pertinent to establish as the core goal of this work, not only the study of the currently used mobile applications within the urban areas of Lisbon and Porto, but also its impacts on the development of public transportation. Ultimately it was intended to identify among the users, the need for possible developments. As a methodology, an exploratory focus group was used at first. Therefore, it was possible to gain a comprehensive understanding on the users of public transports, their preferences, and which applications they most commonly use. Additionally, at the end of the focus group an inferential survey was also analyzed, amended and validated. This survey had the main objective of collecting the necessary data for analyzing the impact of an application for mobile devices, with the goal of improve the quality of public transport. After reviewing the results, it was possible to conclude that it exists a wide range of digital applications available on the market. In fact, these applications allow the mitigation of some transport problems/issues, thus improving the user experience of public means of transportation. This leads to the conclusion that it has a positive impact on the user. Finally, the need to improve current functions and even add new features was also identified.

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Trending Questions (2)
How can a mobile application be used to increase the efficiency of public transport?

The paper discusses the impact of mobile device applications on the improvement of public transportation, but it does not specifically mention how a mobile application can be used to increase the efficiency of public transport.

Have anyone analyzed applications relating to public transportation?

Yes, the paper analyzed the applications relating to public transportation in the metropolitan areas of Lisbon and Porto.