Journal ArticleDOI
The impact of social support on salesperson burnout and burnout components
Gilbert Sand,Anthony D. Miyazaki +1 more
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This article investigated how social support and choice of coping strategy relate to burnout components, illustrating the need to consider such components when conducting burnout-related research, and concluded that social support is correlated with burnout.Abstract:
Previous research has shown that salesperson burnout affects sales productivity, employee retention, and job satisfaction. Although burnout has often been conceptualized as a multiple-component construct, research typically has approached the efficacy of burnout reduction techniques by using overall measures of burnout rather than by examining the effects of such techniques on individual burnout components. The present research investigates how social support and choice of coping strategy relate to burnout components, illustrating the need to consider such components when conducting burnout-related research. © 2000 John Wiley & Sons, Inc.read more
Citations
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Sources of social support and burnout: A meta-analytic test of the conservation of resources model.
TL;DR: A meta-analysis of the social support and burnout literature finds that social support, as a resource, did not yield different relationships across the 3 burnout dimensions, challenging the COR model.
Journal ArticleDOI
Student Burnout as a Function of Personality, Social Support, and Workload
Sheri R. Jacobs,David K. Dodd +1 more
TL;DR: Measures of social support (Multidimensional Scale of Perceived SocialSupport), personality (General Temperament Survey), and workload were negatively associated with psychological burnout as mentioned in this paper. But actual workload had little to do with burnout.
Journal ArticleDOI
To be engaged or not to be engaged: The antecedents and consequences of service employee engagement
TL;DR: In this article, the authors explored the antecedents and consequences of service employee engagement, and examined the main effect of resources (autonomy, feedback, and support) on engagement and how the interaction among resources impacts engagement.
Journal ArticleDOI
Creating an Engaged Workforce: The Impact of Authentic Leadership, Transparent Organizational Communication, and Work-Life Enrichment
Hua Jiang,Rita Linjuan Men +1 more
TL;DR: A model (rooted in the Social Exchange Theory and the Job Demands-Resources Model) was proposed and tested that examined how authentic leadership, transparent organizational communication, and work-life enrichment are interrelated.
Journal ArticleDOI
A model of stress and coping and their influence on individual and organizational outcomes
TL;DR: In this article, a model of coping with stress is proposed in which coping mediates the relationship among organizational stressors and personal characteristics, and job-related strains and organizational outcomes.
References
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Journal ArticleDOI
The measurement of experienced burnout
TL;DR: A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals as discussed by the authors, and three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment.
Journal ArticleDOI
A Review and an Integration of Research on Job Burnout
TL;DR: In this article, the authors present a conceptual framework for understanding the dynamics of burnout, including determinants of and interrelationships among the three burnout components, including emotional exhaustion, depersonalization, and diminished personal accomplishment.
Journal ArticleDOI
Maslach Burnout Inventory
TL;DR: In this paper, the Maslach Burnout Inventory is used to measure and evaluate mental health in counseling and development, and the results show that the majority of participants report burnout.
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