The impact of supply chain relationship quality on quality performance
TL;DR: In this article, the authors developed a conceptual framework incorporating dimensions of supply chain relationships and quality performance, which was tested with data collected from 200 suppliers in the electronics sector in the Republic of Ireland.
About: This article is published in International Journal of Production Economics.The article was published on 2005-06-18. It has received 355 citations till now. The article focuses on the topics: Quality (business) & Supply chain.
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TL;DR: In this paper, the question is whether traditional performance measures can be used and out of them which ones should be given priority for measuring the performance in a new enterprise environment, and some traditional measures and metrics may not be suitable for the new environment wherein many activities are not easily identifiable.
Abstract: Performance measures and metrics are essential for effectively managing logistics operations, particularly in a competitive global economy. The global economy is featured with global operations, outsourcing and supply chain and e-commerce. The real challenge for managers of this new enterprise environment is to develop suitable performance measures and metrics to make right decisions that would contribute to an improved organizational competitiveness. Now the question is whether traditional performance measures can be used and out of them which ones should be given priority for measuring the performance in a new enterprise environment. Some of the traditional measures and metrics may not be suitable for the new environment wherein many activities are not easily identifiable. Measuring intangibles and nonfinancial performance measures pose the greater challenge in the so-called knowledge economy. Nevertheless, measuring them is so critical for the successful operations of companies in this environment. Con...
739 citations
Cites background from "The impact of supply chain relation..."
...There are several metrics in the literature and in business organizations recommended for use in measuring the performance of a SCM system (Gunasekaran et al. 2004, 2005, Folan and Browne 2005, Fynes et al. 2005)....
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TL;DR: In this article, a model that specifies the relationship between internal integration, relationship commitment, and external integration, using data collected from manufacturing firms in China, is proposed and tested, and the results indicate that for Chinese controlled companies where there is a strong collectivism culture and more reliance on "Guanxi" (relationship), relationship commitment has a significant impact on external integration with suppliers and customers.
676 citations
TL;DR: In this article, a detailed analysis of survey-based research with respect to the relationship between supply chain integration and performance is presented, showing that there are significant differences in the factors and constructs used to measure SC integration.
613 citations
TL;DR: In this article, the authors investigate how these two supply chain management-related quality practices lead to improved performance and examine the practices that precede and mediate those relationships and replicate and extend the relationships among the QM practices and their effects on firm performance suggested in Kaynak [Kaynak, H., 2003.
447 citations
TL;DR: In this paper, the authors examined the relationship among employee loyalty, service quality, customer satisfaction, customer loyalty and firm profitability and found that employee loyalty is significantly related to service quality and negatively impacts customer satisfaction and customer loyalty.
385 citations
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TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Abstract: In this article, we provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development. We present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests. We discuss the comparative advantages of this approach over a one-step approach. Considerations in specification, assessment of fit, and respecification of measurement models using confirmatory factor analysis are reviewed. As background to the two-step approach, the distinction between exploratory and confirmatory analysis, the distinction between complementary approaches for theory testing versus predictive application, and some developments in estimation methods also are discussed.
34,720 citations
TL;DR: A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models and two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes.
Abstract: Normed and nonnormed fit indexes are frequently used as adjuncts to chi-square statistics for evaluating the fit of a structural model A drawback of existing indexes is that they estimate no known population parameters A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models Two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes CFI avoids the underestimation of fit often noted in small samples for Bentler and Bonett's (1980) normed fit index (NFI) FI is a linear function of Bentler and Bonett's non-normed fit index (NNFI) that avoids the extreme underestimation and overestimation often found in NNFI Asymptotically, CFI, FI, NFI, and a new index developed by Bollen are equivalent measures of comparative fit, whereas NNFI measures relative fit by comparing noncentrality per degree of freedom All of the indexes are generalized to permit use of Wald and Lagrange multiplier statistics An example illustrates the behavior of these indexes under conditions of correct specification and misspecification The new fit indexes perform very well at all sample sizes
21,588 citations
TL;DR: Relationship marketing, established, developing, and maintaining successful relational exchanges, constitutes a major shift in marketing theory and practice as mentioned in this paper, after conceptualizing relationship relationships as a set of relationships.
Abstract: Relationship marketing—establishing, developing, and maintaining successful relational exchanges—constitutes a major shift in marketing theory and practice. After conceptualizing relationship marke...
19,920 citations
Book•
21 Jul 2011
TL;DR: Structural Equation Models: The Basics using the EQS Program and testing for Construct Validity: The Multitrait-Multimethod Model and Change Over Time: The Latent Growth Curve Model.
Abstract: Psychology is a science that advances by leaps and bounds The impulse of new mathematical models along with the incorporation of computers to research has drawn a new reality with many methodological progresses that only a few people could imagine not too long ago Such progress has no doubt revolutionized the panorama of research in the behavioral sciences Structural Equation Models are a clear example of this Under this label are usually included a series of state-of-the-art multivariate statistical procedures that allow the researcher to test theoryguided hypotheses with clearly confi rmatory ends as well as to establish causal relations among variables Confi rmatory factor analysis, the study of measurement invariance, or the multitraitmultimethod models are some of the procedures that stem from this methodology In this sense, it would be diffi cult to fi nd a scientifi c journal that publishes empirical works in psychology that does not address some of these issues, so their current transcendence is undeniable The manual written by the Full Professor of the University of Ottawa, Barbara M Byrne, is a link in a series of books that address this topic Throughout her long academic trajectory, Professor Byrne developed interesting and popular work focused on bringing the researcher and the professional layman—and not so layman—closer to the diverse statistical programs available on the market for data analysis from the perspective of structural equation models (ie, LISREL, AMOS, EQS) (Byrne, 1998, 2001, 2006) Bearing this in mind, the main goal of this work is to introduce the reader to the basic concepts of this methodology, in a simple and entertaining way, avoiding mathematical technicisms and statistical jargon For this purpose, we used the statistical program Mplus 60 (Muthen & Muthen, 2007-2010), an extremely suggestive software that incorporates interesting applications The authoress provides a practical guide that leads the reader through illustrative examples of how to proceed step by step with the Mplus, from the initial specifi cations of the model to the interpretation of the output fi les On the one hand, we underline that the data used proceed from prior investigations and can be consulted in the Internet, offering the reader the possibility of practicing with them (http://wwwpsypresscom/sem-with-mplus/ datasets/); on the other hand, updating the information with novel and apt bibliographic references allows the reader to study in more depth the diverse topics that are presented in the manual, if he or she so desires The book consists of four sections, with a total of 12 chapters The fi rst section, Chapters 1 and 2, addresses introductory terms related to structural equation models and working with the Mplus program at a user-level The second unit focuses on data analysis with a single group In Chapter 3, the factor validity of the self-concept is tested by means of confi rmatory factor analysis In Chapter 4, the authoress performs a fi rst-order confi rmatory factor analysis, in which she examines the validity of the scores of the Maslach Burnout Inventory (MBI) in a sample of teachers In Chapter 5, the internal structure of the scores on the Beck Depression Inventory-II is analyzed by means of second-order confi rmatory factor analysis in a sample of Chinese adolescents In the next chapter, the complete model of structural equations is tested, and the authoress examines the causal relation established between diverse variables (ie, work climate, self-esteem, social support) and Burnout The third section of the manual is, in my opinion, the most interesting, not only because of the expansion of the study of measurement invariance in recent years but also because of the expansion it may possibly have in the future In this section, Professor Byrne goes into multigroup comparisons Specifi cally, in Chapter 7, she examines the factor equivalence of the MBI in two samples of teachers by means of the analysis of covariance structures In this chapter, she introduces relevant concepts, such as types of invariance (confi gural, metric, and strict) or the invariance of partial measurement In Chapter 8, she also analyzes measurement invariance, using for this purpose the analysis of mean and covariance structures This analysis, in comparison to the analysis of covariance structures, allows contrasting the latent means of two or more groups With this goal, she verifi es whether there is measurement invariance between the scores on the Self-description Questionnaire-I in Nigerian and Australian adolescents In Chapter 9, she proposes a complete model of structural equations in which she tests the causal structure through the procedure of cross validation Lastly, in the fourth section, she reveals three very interesting topics, that are also up-to-date and that, to some degree, go beyond the initial goal of the book, such as the multitrait-multimethod models, latent growth curves, and multilevel models Summing up, the work “Structural Equation Modeling with Mplus: Basic concepts, applications, and programming” is of enormous interest and utility for all professionals of psychology and related sciences who, without having exhaustive knowledge of the details of structural equation models, wish to test their hypothetical models by means of the Mplus program No doubt, this is a reference manual, a must-read that is accessible and that has a high degree of methodological rigor We hope that the readers
16,616 citations
TL;DR: The attainment of quality in products and services has become a pivotal concern of the 1980s as discussed by the authors, while quality in tangible goods has been described and measured by marketers, quality in services is la...
Abstract: The attainment of quality in products and services has become a pivotal concern of the 1980s. While quality in tangible goods has been described and measured by marketers, quality in services is la...
16,185 citations