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Journal ArticleDOI

The Information Seeking and Communication Model: A study of its practical application in healthcare

02 Sep 2015-Journal of Documentation (Emerald Group Publishing Limited)-Vol. 71, Iss: 5, pp 1043-1069
TL;DR: The model provides practical insights into the behaviour of both users and providers of information and the factors that influence them and can be used to identify ways in which information behaviour may be positively modified in ...
Abstract: Purpose – This study investigated the application in the field of healthcare of a recently developed model of information seeking and communication. The purpose of this paper is to test the model’s validity and to identify insights that it may provide. Design/methodology/approach – To investigate the model’s application to information users, the findings from published literature on physicians’ information behaviour were studied. To investigate its application to information providers, interviews were carried out with staff working for the National Institute for Health and Care Excellence and with employees of pharmaceutical companies. The findings were examined using deductive content analysis. Findings – The findings endorse the validity of the model, with minor modifications. The model provides practical insights into the behaviour of both users and providers of information and the factors that influence them. It can be used to identify ways in which information behaviour may be positively modified in ...

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Citations
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01 Jan 2016
TL;DR: The mass communication theory foundations ferment and future as mentioned in this paper is one of the most popular publications in the world for this topic and it has been downloaded millions of times in the past few years.
Abstract: Thank you very much for reading mass communication theory foundations ferment and future. As you may know, people have look numerous times for their favorite readings like this mass communication theory foundations ferment and future, but end up in infectious downloads. Rather than enjoying a good book with a cup of coffee in the afternoon, instead they juggled with some infectious virus inside their laptop.

95 citations

29 Apr 2016
TL;DR: The 4th edition of this popular text presents a comprehensive review of over a century of research on information behavior, and includes significant structural and content changes from earlier editions.
Abstract: The 4th edition of this popular text presents a comprehensive review of over a century of research on information behavior. It is intended for students in information studies and disciplines interested in research on information activities. Now co-authored, this new text includes significant structural and content changes from earlier editions.

47 citations

Journal ArticleDOI
TL;DR: In this paper, the authors explored the online customer experience (OCE) within business-to-business (B2B) websites and found that the credibility of the website and the quality of the information on the website have a significant effect on the OCE in a B2B context.
Abstract: Purpose This paper explores the online customer experience (OCE) within business-to-business (B2B) websites. The purpose of this paper is to understand the influence of website credibility and information quality on the OCE during search for information and services. In addition, this paper acknowledges the role of customer support within the offline environment and thus explores the potential role of online customer support during a customer’s online experience. Design/methodology/approach An online experiment was conducted with 195 participants along with an associated questionnaire for data capture. Three tasks were developed for participants which they had to complete on three different business advisory websites. The online experiment gave all participants the experience of using a business advisory website. In order to analyse the hypothesised relationships, structural equation modelling was used. Findings The results outlined that the credibility of the website and the quality of the information on the website have a significant effect on the OCE in a B2B context. The research highlights the need for online customer support with a service representative during search on a B2B website. The credibility of the website as well as the success of the search drives the need for online customer support. The lack of online customer support will result in customers becoming dissatisfied with their experience if they have an unsuccessful search. Practical implications Managers of B2B websites should acknowledge the importance of website credibility cues and information quality cues. Each of these variables drive the success of a customer’s search and in turn the customer’s impression of the experience. Additionally, managers ought to provide customers online support, through functions such as an online help desk or a live chat function, as those who have an unsuccessful search expect to be able to seek online support from a company representative, the same way as they would do in the offline environment. Online customer support can act as a service recovery tool for website providers. Originality/value Empirical research on the OCE within B2B websites is limited and somewhat out-dated. Due to technological advancements and changing customer expectations, this research has filled a knowledge gap on the OCE in a B2B perspective. Website credibility and information quality have been overlooked in previous research in relation to the OCE. In addition, this study outlines the need for online customer support resulting from the need to clarify information and the success of the search.

37 citations

Journal ArticleDOI
TL;DR: An extension of Wilson's information behaviour model is proposed to cater for the specific features of the distance learning context, and a variety of inter-related factors were found to influence information behaviour.

32 citations

References
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Journal ArticleDOI
TL;DR: This final installment of the paper considers the case where the signals or the messages or both are continuously variable, in contrast with the discrete nature assumed until now.
Abstract: In this final installment of the paper we consider the case where the signals or the messages or both are continuously variable, in contrast with the discrete nature assumed until now. To a considerable extent the continuous case can be obtained through a limiting process from the discrete case by dividing the continuum of messages and signals into a large but finite number of small regions and calculating the various parameters involved on a discrete basis. As the size of the regions is decreased these parameters in general approach as limits the proper values for the continuous case. There are, however, a few new effects that appear and also a general change of emphasis in the direction of specialization of the general results to particular cases.

65,425 citations

Book
01 Jan 1962
TL;DR: A history of diffusion research can be found in this paper, where the authors present a glossary of developments in the field of Diffusion research and discuss the consequences of these developments.
Abstract: Contents Preface CHAPTER 1. ELEMENTS OF DIFFUSION CHAPTER 2. A HISTORY OF DIFFUSION RESEARCH CHAPTER 3. CONTRIBUTIONS AND CRITICISMS OF DIFFUSION RESEARCH CHAPTER 4. THE GENERATION OF INNOVATIONS CHAPTER 5. THE INNOVATION-DECISION PROCESS CHAPTER 6. ATTRIBUTES OF INNOVATIONS AND THEIR RATE OF ADOPTION CHAPTER 7. INNOVATIVENESS AND ADOPTER CATEGORIES CHAPTER 8. DIFFUSION NETWORKS CHAPTER 9. THE CHANGE AGENT CHAPTER 10. INNOVATION IN ORGANIZATIONS CHAPTER 11. CONSEQUENCES OF INNOVATIONS Glossary Bibliography Name Index Subject Index

38,750 citations

Journal ArticleDOI
TL;DR: The authors delineate analytic procedures specific to each approach and techniques addressing trustworthiness with hypothetical examples drawn from the area of end-of-life care.
Abstract: Content analysis is a widely used qualitative research technique. Rather than being a single method, current applications of content analysis show three distinct approaches: conventional, directed, or summative. All three approaches are used to interpret meaning from the content of text data and, hence, adhere to the naturalistic paradigm. The major differences among the approaches are coding schemes, origins of codes, and threats to trustworthiness. In conventional content analysis, coding categories are derived directly from the text data. With a directed approach, analysis starts with a theory or relevant research findings as guidance for initial codes. A summative content analysis involves counting and comparisons, usually of keywords or content, followed by the interpretation of the underlying context. The authors delineate analytic procedures specific to each approach and techniques addressing trustworthiness with hypothetical examples drawn from the area of end-of-life care.

31,398 citations

Book
01 Jan 1980
TL;DR: History Conceptual Foundations Uses and Kinds of Inference The Logic of Content Analysis Designs Unitizing Sampling Recording Data Languages Constructs for Inference Analytical Techniques The Use of Computers Reliability Validity A Practical Guide
Abstract: History Conceptual Foundations Uses and Kinds of Inference The Logic of Content Analysis Designs Unitizing Sampling Recording Data Languages Constructs for Inference Analytical Techniques The Use of Computers Reliability Validity A Practical Guide

25,749 citations


"The Information Seeking and Communi..." refers background or methods in this paper

  • ...Content analysis is a well-established technique for analysing texts and other communications for their content using quantitative or qualitative methods (Krippendorff, 2004)....

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  • ...It has been used for over a century to analyse the content of newspapers and, more recently, other media (Krippendorff, 2004)....

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  • ...Content analysis Content analysis is a well-established technique for analysing texts and other communications for their content using quantitative or qualitative methods (Krippendorff, 2004)....

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Journal ArticleDOI

18,643 citations