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Book ChapterDOI

The Literary Worlds of Workers: Narratives of Art from the Margins

TL;DR: The authors argue that workers are reflective beings who narrate their life worlds using literary tropes to outline their resistance and compromise with the extractive economy of organizations, and uncover two literary tropes of jokes and horror to outline how workers yearn for agency to reimagine material worlds in which they are immersed.
Abstract: In this study, we engage with marginal workers who are employed as security guards and janitors in India to understand how they re-enact stories of artefacts of the culture industry. We engage with workers using a narrative methodological frame to understand how literary tropes of workers could provide insights about the politics of disobedience and consent in which they may be implicated. We argue that workers are reflective beings who narrate their life worlds using literary tropes to outline their resistance and compromise with the extractive economy of organizations. We uncover two literary tropes of jokes and horror to outline how workers yearn for agency to reimagine material worlds in which they are immersed. At the same time, we outline how limits of the discursive vocabulary of workers limit their literary challenges to prevailing genres of inequality.
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Journal ArticleDOI
TL;DR: In this paper, the authors show that one way to approach discourse is to analyze the active contribution of texts (especially, but not only, documents) to organizational processes, that is, to what extent texts such as reports, contracts, memos, signs, or work orders can be said to beperforming something.
Abstract: Research on organizational discourse typically reduces it to what members do when producing and using texts in organizational contexts, but fails to recognize that texts, on their own, also seem to make a difference. This essay shows that one way to approach discourse is to analyze the active contribution of texts (especially, but not only, documents) to organizational processes, that is, to what extent texts such as reports, contracts, memos, signs, or work orders can be said to beperforming something. After reviewing what other scholars have been saying on the question of textual agency, I show how it is possible to ascribe to texts the capacity of doing something without falling into some modern form of animism. Having done that, I explore systematically the different types of action that texts can be said to be performing by taking up Searle’s well-known classification of speech acts. This review then leads me to address questions related to the constitution of organizations, that is, to what extent t...

519 citations

Book
01 Jan 1972

349 citations

Journal ArticleDOI
TL;DR: This paper explored the emotion of disappointment in organizations and developed a new line of theorizing inspired by psychoanalytic object-relations theory, and established the potential of disappointment acting as an integrative emotion within organizations.
Abstract: This paper explores the emotion of disappointment in organizations and develops a new line of theorizing inspired by psychoanalytic object-relations theory. Existing literature frames disappointment as a threat to organizational effectiveness, as both a response and an anticipation of failure and as an emotion that needs to be managed in order to prevent it from damaging organizational morale and performance. This only captures part of the complexity of disappointment and leaves unexplored its potential contribution to organizational and individual learning and even creativity. The paper develops a theoretical framework which depicts disappointment in three configurations or positions, and it establishes the potential of disappointment acting as an integrative emotion within organizations. The framework accounts for an apparent contradiction in organizational members' experience of disappointment – that it is, at the same time, seen as ‘of little concern’ to individuals, and yet viewed as capable of undermining stability and destroying positive feelings. The paper shows how disappointment is connected to the dynamics of blame in organizations but, when fully appreciated, can offer a way of moving beyond these dynamics by recognizing partial failure within an organization and turning it into the basis for organizational learning.

46 citations

Journal ArticleDOI
TL;DR: The authors focus on a small group of white-collar workers from the Greater Manchester and Lancashire area, who risk their jobs by writing publicly about their office experiences under assumed identities.
Abstract: A B S T R A C T ■ Anonymous workbloggers — employees who write online diaries about their work — are often simultaneously productive workers and savage critics of the organizational cultures in which they toil This research focuses on a small group of white-collar workers from the Greater Manchester and Lancashire area, who risk their jobs by writing publicly about their office experiences under assumed identities Countering the notion that resistance to corporate culture leads to `confusion and emptiness' (Willmott, 1993: 538), this study contributes to the recent revival of interest in worker misbehavior and recalcitrance By focusing on workers as authors, it addresses a shortcoming in the existing critical literature, which treats informal employee resistance as an intellectually and artistically unsophisticated phenomenon Drawing parallels with the lives and work of authors such as Franz Kafka and TS Eliot, it evaluates whether embedded writers, in spite of their ambivalence about the alternativ

40 citations