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The Mediation Process: Practical Strategies for Resolving Conflict
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In this article, a detailed plan for mediation is proposed to build trust and cooperation in the process of resolving conflict in a mediation session, with the goal of achieving formal settlement strategies for dealing with special situations.Abstract:
UNDERSTANDING DISPUTE RESOLUTION AND MEDIATION Approaches to Managing and Resolving Conflict How Mediation Works LAYING THE GROUNDWORK FOR EFFECTIVE MEDIATION Initial Contacts with the Disputing Parties Selecting a Strategy to Guide Mediation Collecting and Analyzing Background Information Designing a Detailed Plan for Mediation Building Trust and Cooperation CONDUCTING PRODUCTIVE MEDIATION Beginning the Mediation Session Defining Issues and Setting an Agenda Uncovering Hidden Interests of the Disputing Parties Generating Options for Settlement REACHING A SETTLEMENT Assessing Options for Settlement Final Bargaining Achieving Formal Settlement Strategies for Dealing with Special Situations read more
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Conflict and its management
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